Publisher Manager

Publisher Manager Job Description
About the role
We're looking for someone who can own publisher relationships, grow our supply base, and ensure consistent, quality traffic across campaigns. This is a partner-facing role where you'll be the single point of contact between the company and our publishers. If you're someone who builds relationships, thinks commercially, and stays on top of numbers this is you.
What you'll be responsible for
Publisher Relationship Management: You'll be the go-to person for your assigned publishers. Onboarding new partners, maintaining regular communication, understanding their traffic capabilities, and making sure they see us as their preferred network to work with.
Supply Planning & Growth: You understand what the buyers need verticals, geographies, volumes, hours and you build the publisher portfolio to match. When demand shifts, you're already lining up the right sources. You're always recruiting, always testing, always building a bench.
Quality & Compliance Management: You monitor publisher traffic quality daily billable percentages, call durations, repeat callers, fraud signals. If something looks off, you act on it immediately.
Cross-Functional Coordination: You'll work closely with Account Management, Operations, Tech, Finance, and Legal teams to keep supply aligned with demand. Campaign pauses, routing changes, cap updates you communicate them to publishers before they find out the hard way.
Payouts & Financial Accuracy: You'll ensure publisher payouts are calculated correctly, sent on time, and any disputes are resolved quickly.

Escalation Handling: Handle publisher escalations payout disputes, campaign pauses, compliance flags, volume rejections with clarity and fairness. Respond quickly, explain the reasoning, and maintain the relationship even when the answer is no.
Data Analysis & Decision Making: You'll review publisher performance data daily volumes, billable rates, RPC, source quality and use it to make decisions. Scale what's working, cut what isn't, and constantly optimize the supply mix for margin and quality.
What we're looking for

• Strong communication and negotiation skills written and verbal
• Ability to manage multiple publishers and campaigns simultaneously
• Comfortable working with data and spotting patterns in performance
• Someone who takes ownership and doesn't wait to be told
• Good at building and maintaining relationships with external partners
• Organized, detail-oriented, and commercially minded

Good to have

• Understanding of affiliate marketing, performance marketing, or lead generation
• Experience with call tracking platforms, traffic sources, or publisher networks
• Basic knowledge of payout structures, compliance requirements, and billing cycles