Publishing Support Coordinator

Assistant Account Manager — Higher‑Education Publishing

We partner with colleges and universities across North America to produce custom course materials—print and digital. We are seeking a highly organized Assistant Account Manager to support our Account Managers and ensure smooth, accurate execution of daily client and production workflows.

Key Responsibilities

Account Manager Support — Assist with daily tasks across multiple university accounts

Order Processing — Enter, track, and update orders through internal systems

Client Communication — Provide timely, professional responses to faculty, campus stores, and administrators

Data Accuracy — Maintain precise CRM records, spreadsheets, and documentation

Production Coordination — Work with print, digital, and prepress teams to meet delivery timelines

Quality Control — Review master files for completeness and accuracy

Seasonal Workflow Support — Adapt to higher‑volume periods aligned with academic terms

Qualifications

Strong written and verbal communication skills

Excellent organization and attention to detail

Ability to manage multiple tasks and deadlines

Skilled with spreadsheets, data entry, and digital tools

Professional, customer‑service mindset

Experience in publishing, education, or administrative support is helpful but not required

Why Join Our Team

Collaborative, supportive team environment

Training on publishing workflows, copyright, and digital delivery

Opportunities for growth within a stable, expanding business

Competitive pay and benefits (holiday pay, personal leave, healthcare eligibility after 60 days, optional supplemental insurance)

Pay: $21.00 - $27.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person