Pump Repairs Coordinator

Location: Rochdale | Department: Service & Repairs | Hours: Full-time

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Join a Team That Put People First

At A&F Sprinklers, we have been delivering expert fire protection solutions for over 30 years. Our team is professional, supportive and committed to delivering an excellent service to our customers. As an employee-owned business, we invest in our people and give colleagues the opportunity to develop and share in our success.

We are looking for an organised and customer-focused Pump Repairs Coordinator to join our Repairs Department in Rochdale. This is a varied role at the centre of our pump repairs activity, coordinating information, quotations, documentation, materials and customer communication to help ensure repair and remedial works are delivered efficiently and professionally.

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Key Responsibilities

Working closely with the Repairs Department Manager, engineers, customers, suppliers and internal teams, you will coordinate the day-to-day administration and commercial support required for pump repair and remedial works. Your responsibilities will include:

• Reviewing planned preventative maintenance (PPM) and remedial reports returned by engineers and identifying follow-up requirements.
• Preparing estimates and quotations from engineers’ reports and customer enquiries.
• Preparing and issuing RAMS, job packs and other documentation for secured works.
• Sourcing and procuring materials and coordinating deliveries to support planned works.
• Issuing completed paperwork and certificates to customers and end users.
• Managing telephone and email enquiries, filing, document preparation and accurate administration of departmental records and systems.
• Liaising with engineers, customers, suppliers and colleagues to obtain information and help keep works progressing.
• Attending site visits where required and working in accordance with company health, safety and operational procedures.
• Supporting business projects and the wider team where required. ‍

The Ideal Skills

• Excellent organisation and the ability to prioritise a varied workload.
• Clear, professional written and verbal communication, with a strong customer-service approach.
• Good IT skills, including Microsoft Word, Excel and Outlook, with confidence using business systems and databases.
• Strong attention to detail when reviewing reports, preparing quotations and issuing documentation.
• A proactive, practical approach to solving problems and progressing work.
• Ability to work effectively both independently and as part of a team. ‍

The Desirable Skills

• Previous experience in a coordination, repairs, service, maintenance, estimating or technical administration role.
• Experience within fire protection, pumps, mechanical services, building services, engineering or construction.
• Experience preparing quotations or estimates and coordinating materials or suppliers.
• An understanding of RAMS, job packs, PPM/remedial reports or similar technical documentation. ‍

What We Offer

• Rate - £25,000 - £27,500 per annum (dependant upon experience).
• Hours – Full-time position with flexible working hours (flexi-time), allowing you to manage your schedule while meeting project and team needs.
• Leave – 30 days of annual leave to start (including bank holidays), with additional days awarded for length of service.
• Buy/Sell Leave – Buy and sell additional annual leave for those well deserved trips.
• Performance-Based Bonuses – Enjoy our company bonus scheme, paid twice a year in summer and winter.
• Bonus – Annual bonus through our Employee Ownership Trust (EOT), sharing the success of the business with those who help build it.
• Enhanced Family Friendly Policies – Benefit from increased financial support during the moments that matter most. ‍- Health & Wellbeing:
  • Bupa Private Healthcare
  • Life Assurance
  • Cycle-to-Work scheme
  • Enhanced employee assistance program
  • Health surveillance
  • Wellbeing events
• Career Development:
  • Bespoke training programs
  • Long service awards
  • Opportunities to grow with us
• Culture & Community:
  • Employee-owned business
  • Charity and social events
  • Inclusive, supportive team environment ‍‍‍

Diversity & Inclusion

We’re committed to creating a workplace where everyone feels welcome and respected. We encourage applications from all backgrounds and ensure fair treatment regardless of age, race, gender identity, religion, sexual orientation, disability, or nationality. We believe in looking after ourselves, each other, and the planet—because we’re stronger together.

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Ready to Apply?

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