Purchase Order Support Specialist

Please note that this position is a contractual role. We kindly request that only candidates who are interested in a contractual opportunity apply for this position.

If you are seeking a permanent role, we would appreciate it if you do not apply for this opening.

Role: Short-Term Purchase Order Support Specialist (3-6 months)
Assignment to clear a backlog of historic broken or stuck purchase orders within an ERP environment. Focus is BAU PO support and backlog clearance (no new development). Requires careful handling of production data and adherence to controlled support processes.

Core Responsibilities:

• Backlog PO Remediation: Identify, investigate and resolve stuck or incomplete purchase orders within the ERP system to reduce operational backlog.
• PO Processing & Resolution: Apply standard PO lifecycle processes including receipting, invoicing and three-way matching (PO, goods receipt, invoice) to bring transactions to completion.
• Issue Management: Log, triage and manage PO-related issues through a service/ticketing tool (e.g. TOPdesk or similar), ensuring clear tracking and auditability.
• Controlled Resolution: Follow governed support processes (e.g. ITIL), respecting change control and escalating complex or high-risk items appropriately.
• Collaboration & Reporting: Work with finance and systems teams to maximise throughput, providing regular updates and maintaining a clear audit trail.

Must-Have Experience & Skills:

• ERP Procure-to-Pay Expertise: Strong understanding of the end-to-end PO lifecycle within an ERP, particularly three-way matching and exception handling. Experience working with ERP-managed financial transactions is essential (system-agnostic – D365 F&O or similar).
• Backlog / Transaction Resolution: Proven experience resolving stuck or incomplete transactions in live ERP environments.
• Service Environment Experience: Background in support or operations roles using ticketing/service management tools (TOPdesk or equivalent).
• Attention to Detail: Confident working with financial data, making sound decisions on how to safely resolve PO issues.
• Governance & Discipline: Demonstrated adherence to change control, audit requirements and structured processes.
• Communication: Able to work independently and provide clear, regular updates.

Desirable:

• Experience in construction or project-based environments, where PO flows and three-way matching are critical.
• Familiarity with Dynamics 365 F&O or similar ERP platforms.