Purchasing and Operations Support

Purchasing and Operations Support

Join our team in a varied, hands-on role purchasing and supporting order fulfilment, and day-to-day business operations.

About Us

Videocraft Group is Australia's largest reseller and system integrator specialising in the sale of broadcast and professional video production equipment, media storage and content creation software. We are a dynamic and innovative technology provider committed to delivering top-tier solutions for our broadcast, content creator, corporate, education, and live event clients.

From freelance camera operators and youtubers through to broadcast systems for Australia's largest broadcasters, production companies, and sporting events, we provide the best service and advice. Sony, Panasonic, Canon, Blackmagic Design, Ross, EVS and Avid are among our key brands, along with a wide range of quality complementary products.

With over 50 years in business, we have a large established customer base and a reputation built on knowledge, trust and great service.

About the Role

We are seeking an organised and proactive Purchasing and Operations Support professional to help keep our customer orders, supplier activity and internal operations running smoothly. Working across purchasing, sales, warehouse, technical service and finance functions, you will coordinate orders from purchase through to delivery, maintain accurate records and provide practical administrative support across the business.

Key Responsibilities

·       Manage customer order fulfilment from point of sale through to successful delivery.

·       Create and monitor purchase orders for Australian and international suppliers.

·       Liaise with vendors regarding pricing, availability, lead times, contracts, returns and delivery matters.

·       Maintain accurate product, supplier, licence, rental asset, SIM and database records.

·       Coordinate with sales, service, warehouse, technical and finance teams on orders, builds, installations, invoicing, payments and credits.

·       Process applicable supplier bills, software invoices, landed costs, rebates, refunds and credit notes.

·       Manage RMAs and DOAs, monitor drop shipments and follow up outstanding orders and ETAs.

·       Support receiving, dispatch, courier bookings, stock picking and periodic stocktakes when required.

·       Maintain shared mailboxes and complete general office purchasing, training and administrative tasks.

·       Identify opportunities to improve purchasing accuracy, cost effectiveness and operational efficiency.

About You

·       Highly organised, reliable and comfortable managing competing priorities.

·       Strong attention to detail and commitment to accurate data and documentation.

·       Clear, professional communication skills and confidence working with suppliers and internal stakeholders.

·       Practical problem-solving ability and a proactive approach to following up issues.

·       Experience in purchasing, order processing, inventory, logistics or business administration.

·       Confidence using business software, databases and Microsoft Office applications.

·       Ability to work independently while contributing positively to a collaborative team culture.

Why Join Us?

You will enjoy a varied role with broad exposure across purchasing and operations, the opportunity to build strong supplier and stakeholder relationships, and the chance to make a visible contribution to service quality and business efficiency.

Some flexibility around hours and/or work from home available.

Apply Now

If you are a capable all-rounder who enjoys keeping people, products and processes moving, we would like to hear from you. Please submit your résumé and a brief cover letter outlining your relevant experience.