Purser

We are looking for a dedicated and experienced Purser to lead our front office team onboard our 5-stars luxury river cruise ship.

The Front Office Manager is a key figure in ensuring the seamless operation of the ship's front office, providing exceptional guest services, and supervising a team of receptionists

• Supervise daily front office operations, including guest interaction

• Ensure prompt and professional responses to guest requests and needs.

• Address and resolve guest complaints or concerns with empathy and a proactive approach.

• Collaborate with various ship departments to ensure a seamless guest experience.

• Oversee daily administration.

• Oversee documents

• Responisble for proper system closure

• Communication with Human Resources ( crew matters and payroll )

• Assisting and supporting Hotel Director in daily operation

• Reports directly to Hotel Director

• Proven track record in a Front Office Manager or similar supervisory role in the hospitality industry ( 5 stars river cruise ships )

• Proficiency in both English and German languages, written and spoken.

• Exceptional friendliness and a warm welcoming attitude.

• Outstanding empathy and the ability to anticipate and fulfill guest needs.

• Social and cultural awareness

• Strong interpersonal and communication skills.

• Organizational and multitasking abilities.

• Proficiency in computer systems and hotel software.

• Previous cash handling and financial procedure experience is a plus.

• Flexibility and adaptability to thrive in a dynamic cruise ship environment

• Able to handle work related pressure, always looking for a solution