Putting Things Right Administrator

An exciting opportunity has arisen within the Quality, Safety and Patient Experience Directorate, Welsh Ambulance Services NHS Trust, for a Listening To People Administrator. The post is full time 37.5 hours on a permanent basis in our newly implemented structure. The base will be at either Matrix One - Swansea or Beacon House - Cwmbran. To be confirmed on appointment. Please note that the job description is subject to change owing to the introduction of the new Listening To People regulations.

Provide administrative support on specific projects within the Listening To People team, liaising directly with the Listening To People Coordinator.

Be the first point of contact in receiving and registering complaints from the public and any queries or requests for information from both internal and external stakeholders.

Provide administrative support across all of the Listening To People functions, providing opportunities for the postholder to gain a wide knowledge and experience base.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.