QA Analyst

QA Analyst – Right of Way SaaS

Designated project: GDOT

Role Description:

We are looking for a hands-on QA Analyst to ensure the quality, reliability, and customer satisfaction of our Right of Way (ROW) SaaS product, Flairdocs. The QA Analyst will work closely with Product/Program Manager, Development, Business Analysts, Implementation, Support, QA, and other cross-functional teams to identify and resolve issues and ensure every release meets customer expectations.

Responsibilities

• Perform daily functional, regression, integration, and end-to-end testing.
• Create and execute test cases based on requirements and business workflows.
• Identify, document, track, and retest defects through resolution.
• Work closely with Development and cross-functional teams to identify root causes and resolve issues quickly.
• Perform smoke testing after deployments and releases.
• Own QA activities for releases and provide QA sign-off.
• Complete thorough testing before software is delivered to customers.
• Validate critical ROW business workflows, data, reports, APIs, and integrations.
• Perform API and third-party integration testing using tools such as Swagger, Postman, and other API testing tools.
• Use basic SQL/SQL Server queries to validate data and troubleshoot issues.
• Test SSRS reports and application data.
• Work with end customers, customer-facing teams to reproduce and resolve customer-reported issues.
• Maintain a strong focus on customer experience, product quality, and customer satisfaction.
• Continuously improve test coverage, QA processes, and release quality.

Qualifications

• 3+ years of hands-on experience in software QA/testing, documentation, and customer advocacy.
• Experience testing web-based SaaS applications.
• Experience serving as a trusteed advisor to the end customer and delivery teams.
• Strong experience with functional, regression, smoke, integration, and end-to-end testing.
• Experience with API testing, preferably using Postman and Swagger/OpenAPI.
• Basic knowledge of SQL Server/SQL for data validation.
• Experience testing APIs and third-party system integrations.
• Experience working with .NET web applications and/or similar technologies.
• Familiarity with SSRS or reporting systems is preferred.
• Strong problem-solving and troubleshooting skills.
• Strong communication and ability to work effectively with cross-functional teams.
• Strong attention to detail and ownership of product quality.
• Customer-focused mindset with a strong commitment to customer satisfaction.

Preferred Domain Experience

• Right of Way (ROW) experience, especially with DOTs, counties, municipalities, or government agencies.
• Understanding of the ROW lifecycle and processes.
• Experience in utilities, transportation, environmental, GIS, or government applications.
• Experience with ROW acquisition, appraisal, condemnation, relocation, demolition, property management, or surplus property.

Pay: $50,000.00 - $75,000.00 per year

Experience:

• software QA/testing, documentation, and customer advocacy: 3 years (Required)
• API testing, preferably using Postman and Swagger/OpenAPI: 1 year (Required)
• working with .NET web applications: 1 year (Required)
• SSRS or reporting systems: 1 year (Required)
• Right of Way (ROW), DOTs, counties, government agencies: 1 year (Preferred)

Work Location: Remote