QA Analyst Helpdesk

• 1–3 years of experience in Helpdesk, Technical Support, Customer Service, or Quality Assurance
• Working knowledge of helpdesk processes, ticketing systems, and customer support best practices
• Proficient in Microsoft Office or Google Workspace, particularly Excel/Google Sheets
• Proven experience in monitoring, evaluating, and improving the quality of helpdesk support provided to customers and end users; meeting established quality standards, service level agreements (SLAs), processes, and customer experience expectations.

Job Type: Full-time

Pay: Php30,000.00 - Php45,000.00 per month

Benefits:

• Pay raise

Work Location: In person