QA & CSR Officer

About us

Watermark Limited specializes in providing luxury products for the hospitality industry. Primarily working in the aviation sector, we design and make amenity kits, meal service items, and textiles goods for major international airlines. We are recruiting a QA & CSR Officer to join our team in Hong Kong at Watermark Asia Limited.

Responsibilities

• Ensure all products strictly meet high quality, safety, and customer requirements
• Manage and supervise a remote QC team stationed in mainland China
• Monitor laboratory testing pipelines and CSR factory audits on a regular basis
• Maintain and organize the master database of all quality, regulatory, and compliance documents
• Assist internal teams in developing robust quality standards for new products
• Handle product complaints, evaluate vendor performance, and execute corrective or preventive actions
• Review detailed inspection and laboratory test reports to approve final shipment releases
• Coordinate directly with suppliers to arrange factory inspections and quality checks
• Act as the central communication link between internal team members, suppliers, and third-party test labs
• Educate and train suppliers on Watermark's strict quality and CSR requirements
• Resolve quality problems with suppliers to ensure products meet mandatory worldwide and aviation safety standards.
• Provide testing standards and cost breakdowns for different product categories matching with international quality standards to the Product Development (PD) & Sourcing Team.
• Support hands-on inspection tasks in neighbouring factories on an occasional basis.

Requirements:

• Bachelor's degree in a relevant discipline
• 4 years of experience, preferably gained in a sourcing office, or buying office
• Hands-on experience with QA duties, lab testing procedures, and global CSR audit standards is highly advantageous
• Exceptional attention to detail with comfort in high-precision tasks, executing systematic checklists, and keeping thorough documentation
• Able to work independently, self-motivated, highly responsible and exceptionally well-organized
• Willing to travel occasionally to factories for field support and inspections
• Advanced proficiency in Microsoft Excel is required
• Fluent spoken Cantonese and Mandarin, with a good command of both written and spoken English
• Candidates who are available immediately are highly preferred.
• Candidates with extensive experience and a proven track record of achievements will be considered for a Manager-level position.

Please send full resume with current & expected salary.

Only shortlisted candidates will be contacted.

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