QA & User Community Specialist

Qualifications

• Bachelor's Degree (S1) in Information Technology, Computer Science, Information Systems, or related fields.
• 1–2 years of experience in QA Testing, User Research, Community Management, or a related field.
• Strong interest in Android smartphones and technology, with hands-on experience exploring and testing smartphone features.
• Willing to conduct field testing and interact directly with users.
• Experience managing chat groups, forums, or online communities is preferred.
• Strong communication, interpersonal, analytical, and problem-solving skills.
• Detail-oriented with strong documentation and reporting skills.
• Able to work independently and collaboratively in a team.
• Proficiency in English/Mandarin (spoken and written) is highly preferred.

Job Description

• Conduct QA testing of Android smartphone features in both internal and field environments.
• Identify, analyze, document, and report bugs and technical issues systematically.
• Manage and moderate user chat groups, forums, and communities, while maintaining positive user engagement.
• Collect and analyze user feedback, needs, and product experiences through community interactions and interviews.
• Design, distribute, and analyze user surveys to generate actionable product insights.
• Prepare clear and structured testing reports, bug reports, survey results, and user research documentation.
• Collaborate with relevant teams to communicate testing findings and user insights for product improvement.