质量管理副经理QA assistant manager

该职位来源于猎聘 The Assistant Manager is responsible for leader an operation team to achieve all business targets, plan capacity daily and intra - day based on tasks required and allocate/reallocate resources accordingly, also taking up some departmental functions, such as training, team building, MI report etc., and to fulfill further operational requirements and accumulate cross-team cooperation experience. Quality Assurance

• Assist the development and implementation of quality assurance programs to ensure operations and services are up-to-standard
• Review various processes, procedure manuals and complaints to identify potential risk exposures and process improvement areas, and recommend changes and enhancement in processes when necessary
• Assist to monitor the implementation of action items
• Participate in process improvement projects/tasks to improve operation efficiency and effectiveness and provide recommendations to support business goals
• Liaise with various stakeholders such as internal parties and auditors to maintain effective communication Corporate Solutions (CS) Broker on-boarding Routine Operations
• Review the completed due diligence questionnaire from brokers
• Background checks e.g. name screening and IA license checking
• Annual review for existing CS brokers
• Register Broker profile and grant License Codes to Brokers in system
• Suspend / Terminate Broker Licenses
• Perform other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements. Quality Assurance
• Assist the development and implementation of quality assurance programs to ensure operations and services are up-to-standard
• Review various processes, procedure manuals and complaints to identify potential risk exposures and process improvement areas, and recommend changes and enhancement in processes when necessary
• Assist to monitor the implementation of action items
• Participate in process improvement projects/tasks to improve operation efficiency and effectiveness and provide recommendations to support business goals
• Liaise with various stakeholders such as internal parties and auditors to maintain effective communication Corporate Solutions (CS) Broker on-boarding Routine Operations
• Review the completed due diligence questionnaire from brokers
• Background checks e.g. name screening and IA license checking
• Annual review for existing CS brokers
• Register Broker profile and grant License Codes to Brokers in system
• Suspend / Terminate Broker Licenses
• Perform other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements. Operation Management
• Ensure all works delivered are well planned and well implemented so as to meet the service objectives and business targets.
• Assist the Manager in designing and implementing the policies, planning and management control systems for the team to achieve the highest level of productivity, operations effectiveness, quality and customer satisfaction and therefore improve the team’s financial condition and competitive edge in the Company as well as in the industry.
• Assist the Manager to ensure the work force are best utilized by manipulating some well-known operating model and methodology in meeting all service and productivity targets.
• Assist the Manager to project an excellent image of OSSC internally and externally.
• Establish operation manuals, review and streamline workflow / process and implement improvement measures to enhance efficiency & accuracy
• Be responsible for the service improvement and cost of service management.
• Implement best practices in OSSC for lowering the cost
• Work closely with colleagues from relevant Business units or supporting departments to identify business and service improvement opportunities.
• Carry out ad-hoc projects in a professional manner as and when required. People Management
• Assist the Manager to establish and communicate clear objectives, priorities and performance standards
• Assess and develop staffs’ capabilities and provide coaching, training and development to all levels of team members.
• Fully participates in performance review processes in accordance with company standards
• Work with other departments or counterparts to improve the cooperation and understanding among teams.
• Liaise and coordinate with all other parties concerned in resolving customer’s complaints and drive for service/operation improvements.
• Proactively seek feedback from staff to facilitate improvements in service, operation efficiency and customer satisfaction, which in some cases, should work with other departments’ management or escalate to the OSSC Management.

Education & Experience

• College graduated or above
• Minimum 3 years working experience in financial institution, 2-4 years and above of audit, compliance governance experience, relevant experience in agency/broker registration / contracting area, and administrative support to agency/broker channel is preferable