QA Assistant Manager

JOB SUMMARY

The QA Assistant Manager supports the management and implementation of the company's Quality Assurance System by ensuring that products and processes meet established quality standards, customer requirements, and applicable procedures. The position assists in supervising QA activities, addressing quality issues, and driving continuous improvement within the organization.

KEY RESPONSIBILITIES

• Assist in managing and supervising daily Quality Assurance activities and personnel.
• Ensure that products and processes conform to company quality standards, specifications, and customer requirements.
• Monitor and review incoming, in-process, and outgoing inspection activities.
• Analyze quality problems and coordinate corrective and preventive actions with concerned departments.
• Lead or assist in root cause analysis and problem-solving activities for quality issues.
• Monitor customer complaints, internal quality issues, and non-conformities and ensure timely resolution.
• Review and evaluate quality reports, inspection results, and other QA-related records.
• Coordinate with Production, Engineering, Mold, Planning, and other departments regarding quality concerns.
• Assist in the implementation, maintenance, and continuous improvement of the company's ISO/QMS requirements.
• Participate in internal and external audits and ensure proper preparation and submission of required documents.
• Monitor the effectiveness of corrective and preventive actions.
• Establish and monitor quality-related targets, procedures, and performance indicators.
• Provide guidance, coaching, and support to QA personnel to improve work performance and quality awareness.
• Ensure proper implementation of quality procedures, standards, and work instructions.
• Identify opportunities for process improvement and reduction of defects, rejects, and customer complaints.
• Prepare and present quality reports and updates to management as required.
• Perform other related duties and responsibilities assigned by management.

QUALIFICATIONS

• Bachelor's degree in Engineering, Quality Management, Industrial Engineering, or a related field.
• At least 3–5 years of relevant experience in Quality Assurance/Quality Control, preferably in a manufacturing environment.
• With supervisory or leadership experience in QA/QC.
• Knowledge of ISO 9001/QMS, quality control tools, root cause analysis, and corrective action processes.
• Experience in handling customer complaints, audits, non-conformities, and quality improvement activities.
• Strong analytical, problem-solving, leadership, and decision-making skills.
• Proficient in Microsoft Office, particularly Excel and reporting tools.
• Good communication and coordination skills.
• Detail-oriented, organized, and capable of working under pressure.
• Willing to work in a manufacturing environment.

PREFERRED SKILLS

• Quality Assurance / Quality Control
• ISO 9001 / QMS
• Root Cause Analysis
• Corrective and Preventive Action (CAPA)
• 8D Problem Solving
• Quality Inspection and Control
• Customer Complaint Handling
• Internal / External Audit
• Team Leadership and Supervision
• Continuous Improvement
• Data Analysis and Reporting