QA Collection (Yogyakarta)

• Review and evaluate calls, emails, and other communication with customers to ensure they align with company policies, regulatory standards, and best practices.
• Perform regular audits of collection agents’ work and customer interactions to assess quality, professionalism, and adherence to protocols.
• Work closely with the Collection Team to address performance gaps, improve techniques, and ensure knowledge of best practices and legal compliance.
• Conduct a thorough checking for emergency contact (EC) data verification in the collection process.
• Document all quality assurance findings, training sessions, feedback, and corrective actions taken.

Job Requirements:

• Minimum Senior High School (SMA/SMK) graduate from any major.
• Minimum 6 months of experience as a Quality Assurance or in a similar role, preferably in the collection industry.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Strong curiosity and problem-solving skills with ability to identify areas for improvement.
• Ability to work independently and as part of a team.