QA Coordinator

Position description

Job title

QA Coordinator

Contract type

Permanent

Job Description Join 3C Metal: A Global Leader in Turnkey Project Solutions!

Quality management system ownership

Quality Management Owership

• Maintain full responsibility for the ISO 9001:2015 quality management system (QMS).
• Ensure all QMS processes, procedures, records, and controls are established, implemented, maintained, and continuously improved.
• Ensure ongoing compliance with ISO 9001:2015 requirements and certification standards.
• Monitor QMS effectiveness and recommend improvement initiatives.
• Report on QMS performance, risks, trends, and improvement opportunities.
• Maintain effective communication with the certification body and coordinate all certification activities.

Internal & external auditing

• Develop and manage the annual internal audit programme.
• Conduct internal process and departmental audits in accordance with the audit schedule.
• Prepare audit reports and ensure timely closure of audit findings.
• Develop and manage supplier audit schedules and conduct critical supplier audits.
• Conduct subcontractor qualification and assessment audits as required.
• Coordinate and manage all external audits, including certification, surveillance, and client audits.
• Facilitate root cause analysis and corrective actions arising from audit findings.

Supplier quality management

• Maintain and manage the approved supplier list.
• Coordinate annual supplier evaluations and monitor supplier performance.
• Issue supplier alerts where required and ensure corrective actions are implemented and closed.
• Participate in supplier qualification and vendor approval processes.
• Provide quality-related information for vendor applications and customer prequalification submissions.

Document & process control

• Maintain and update the quality manual and all controlled QMS documentation.
• Review and update the quality policy, organisational context, interested parties register, risks and opportunities register, and strategic direction documentation.
• Ensure effective document control and record retention processes.
• Monitor departmental quality objectives and report performance against targets.

Training & awareness

• Facilitate quality management system induction training for new employees.
• Provide QMS awareness and process training to employees as required.
• Promote a culture of quality, compliance, and continual improvement across the organisation.
• Non-conformance & corrective action management

Profile

Manage the non-conformance reporting (NCR) process.

• Coordinate investigations, root cause analysis, corrective actions, and effectiveness reviews.
• Ensure customer complaints are investigated, recorded, addressed, and closed out effectively.
• Monitor corrective and preventive actions arising from audits, incidents, complaints, and improvement initiatives.
• Customer satisfaction & continual improvement

Manage customer satisfaction surveys and feedback processes.

• Analyse customer feedback and identify improvement opportunities.
• Maintain customer feedback and complaint registers.
• Coordinate lessons learned activities and communicate outcomes across the business.
• Drive continual improvement initiatives aligned with business objectives and ISO 9001 requirements.

Management review & reporting

• Plan, prepare, coordinate, and facilitate annual management review meetings.
• Compile presentations, reports, performance metrics, and improvement recommendations.
• Monitor and ensure closure of management review actions.
• Maintain QMS performance reporting dashboards and quality metrics.

Compliance & equipment control

• Monitor equipment control registers and ensure calibration, inspections, certifications, and testing activities are completed as required.
• Ensure compliance-related records are maintained and reviewed.
• Monitor quality risks and mitigation actions.

Group & stakeholder engagement

• Act as the organisation's primary quality assurance representative.
• Participate in Group QA meetings and provide quality performance input.
• Liaise with customers, suppliers, auditors, certification bodies, and other external stakeholders on quality matters.

Knowledge

• In-depth understanding of ISO 9001:2015 requirements and quality management principles.
• Strong knowledge of quality assurance, auditing methodologies, risk management, and continual improvement practices.
• Knowledge of corrective action systems and root cause analysis techniques.

Qualifications

• Matric (Grade 12).
• ISO 9001:2015 introduction.
• ISO 9001:2015 implementation.
• ISO 9001:2015 internal auditor.

Experience

• Minimum 3-5 years' experience maintaining and improving an ISO 9001 quality management system.
• Proven experience conducting internal and supplier audits.
• Experience coordinating external certification audits.
• Experience managing corrective action and continual improvement processes.

Personal Attributes

• Strong attention to detail.
• Planning and organisational skills.
• Analytical and critical thinking.
• Problem-solving and decision-making.
• Excellent communication and interpersonal skills.
• Report writing and presentation skills.
• Time management and prioritisation.
• Initiative and accountability.
• Ability to work independently.
• Influencing and stakeholder management.
• Continuous improvement mindset.
• Integrity and professionalism.
• Adaptability and resilience.
• Teamwork and collaboration.