QA Engineer

Key Responsibilities

Quality Engineering

• Investigate product quality issues and perform root cause analysis using tools such as 5 Why, Fishbone, and 8D methodology.
• Troubleshoot failed PCBA assemblies and functional test failures together with Process Engineering and Production.
• Lead quality improvement projects to improve yield, reliability, and customer satisfaction.
• Review and improve inspection standards, control plans, and quality procedures.

Customer Quality

• Handle customer complaints and RMA investigations.
• Prepare professional quality reports, including FA reports, 8D reports, CAPA, and customer response reports.
• Liaise with customers on quality-related issues and corrective actions.
• Support customer audits and quality meetings.

Supplier Quality

• Investigate supplier-related quality issues.
• Prepare data packages and coordinate supplier corrective actions with SQE.
• Support supplier audits and supplier quality improvement activities.

Quality Management System

• Lead internal quality system improvements in accordance with ISO 9001 requirements.
• Coordinate corrective and preventive action (CAPA) activities.
• Participate in internal and external audits.
• Monitor quality KPIs and prepare management reports.

Inspection & Process Support

• Support incoming, in-process, outgoing, and final quality inspections when required.
• Review First Article Inspection (FAI) reports and sample measurements.
• Establish and improve inspection methods and quality documentation.
• Ensure ESD requirements are effectively implemented and maintained.

Cross-functional Support

• Work closely with Production, Engineering, Purchasing, and Planning to resolve quality issues.
• Support customer on-site quality activities when required.
• Drive continuous improvement initiatives across manufacturing processes.

Requirements

• Bachelor's Degree in Engineering (Electrical, Electronics, Manufacturing, Mechanical, Industrial Engineering, or equivalent).

• Minimum 2–5 years of QA/QC experience in electronics manufacturing, EMS, PCBA, or semiconductor industries.

• Fresh graduates with strong technical aptitude are encouraged to apply (optional, depending on your preference).

• Good understanding of:

  • ISO 9001 Quality Management System
  • Root Cause Analysis (5 Why, Fishbone, 8D)
  • CAPA
  • FAI and quality reporting
  • Statistical analysis and quality tools

• Experience in PCBA manufacturing and electronic assembly is preferred.

• Knowledge of functional testing and electronic troubleshooting will be an added advantage.