QA Engineer / Senior Engineer

Candidate must willing to work in Port Klang Selangor.

The position will cover either one of the each sub functions below :-

Job Responsibilities :-

1. Quality Assurance (QA)

• Compilation of quality control information and drives for quality improvement
• Prepare and performed Process Audit to ensure production processes are running as per requirement
• Oversee process quality, handle quality issues and ensure issues are escalated to related parties
• Working with related parties to follow up for improvements
• Verify material or products or process in the case where quality issues arises
• Plan and execute Product Quality Control and Inspection Plan (SOP/SIP)
• Monitoring production line quality performance from NPI to MP
• Drive and handle quality improvement activities as and when required
• Attend meetings organized by related parties to resolve quality issues

2. Supplier Quality Management (SQM)

• Act as the major communication bridge and window between factory and the supplier, deliver zero-defect and competitive component and services to factory & customers
• KPI: Weekly / Monthly / Half a year and annual summary by supplier / part number
• Improving IQC incoming MRB / Non-QVL / LRR
• Supplier survey and audit (QSA/QPA/ISO/QMS system)
• Supplier quality and process improvement (8D report)
• Supplier management plan of hazardous substances (GP program)
• Supplier important quality problem and preventive measures
• Any other job functions are required by management

3. Customer Accounts Management (AQM)

• Perform internal quality performance tracking from end to end (Material, SMT-PCBA, DIP, Final Assembly function test and Packing) from customer point of view
• Act as the main contact window between customers and the factory, deliver zero-defect and competitive products and services to customers
• Review and follow up until closure quality issues RCCA and 8D preventive measures
• Generate and issue RMA number for any DOA or repair requests by customer. Track the RMA process from end to end including document preparation, shipment, receiving, sorting, repair and return
• Prepare daily, weekly and monthly report of quality performance and improvement plans to customer
• Prepare RCCA, 5 Whys, 8D and other reports required by customer and follow up until issue closure
• KPI: Customer’s satisfaction, No major complaint from customer and QBR No.1

Job Requirements :-

1. Bachelor's Degree or Diploma in Engineering (Electrical /Mechanical, etc) or any relevant related field
2. At least 2 years working experience on quality field is preferred.
3. Fresh graduates are also encouraged to apply
4. Good communication skill and have the ability to communicate effectively with other function teams
5. Able to work in a team and individually in a fast environment
6. Language required : Bahasa Melayu and English. We are also seeking candidates proficient in Mandarin to effectively communicate with our Mandarin speaking clients.