QA Engineer (ServiceNow)

About the role

You will join a dedicated agile squad working across the full delivery lifecycle — from design and configuration through to go-live and ongoing support. As QA Engineer you own the quality, reliability and performance of the ServiceNow FSM solution, running testing activities across every stage of delivery.

Key responsibilities

• Design, build and execute comprehensive test suites covering functional testing, regression testing, exploratory testing, and performance testing
• Validate ServiceNow FSM configurations, customisations and integrations
• Identify, log, track and verify defects through to resolution
• Work with developers and business analysts to validate expected system behaviour
• Support user acceptance testing and production readiness assessments
• Improve test processes and quality standards over time

About you

• Minimum 3 years in software quality assurance or software testing
• Minimum 2 years testing ServiceNow-based solutions
• Familiarity with ServiceNow testing tools, including Automated Test Framework (ATF)
• Strong grasp of testing methodologies and defect management
• Experience testing enterprise workflow-driven platforms
• Able to work independently with minimal supervision
• Understanding of CI/CD testing concepts (good to have)