QA MANAGER

About the role

The QA Manager is responsible for leading and managing all Quality Assurance activities to ensure compliance with customer, regulatory, company, and international quality standards. The role oversees the Quality Management System (QMS), product quality, process quality, customer satisfaction, continuous improvement initiatives, certifications, audits, and quality-related communications across the organization. The QA Manager shall drive quality excellence and foster a culture of continuous improvement through effective quality management practices and Lean Six Sigma methodologies.

Key responsibilities

• 1. Quality Management System (QMS)

  • Lead the overall management and maintenance of the Quality Management System.
  • Ensure compliance with company procedures, customer requirements, industry standards, and applicable regulations.
  • Develop, review, update, and control company-level quality procedures, policies, work instructions, and documentation.
  • Monitor the effectiveness of QMS processes and implement improvement actions where necessary.
  • Ensure documentation control and record retention requirements are met.

  2. Department Leadership & Management

  • Manage the overall Quality Assurance department operations and resources.
  • Lead, coach, mentor, and develop QA personnel to enhance competency and performance.
  • Establish departmental objectives, KPIs, and performance monitoring systems.
  • Promote a quality culture throughout the organization.

  3. Customer Quality Management

  • Handle customer complaints and quality-related concerns promptly and effectively.
  • Lead root cause analysis investigations and ensure timely implementation of corrective and preventive actions (CAPA).
  • Monitor customer complaint trends and drive continuous improvement activities.
  • Act as the primary quality contact for customers when required.

  4. Product & Process Quality Assurance

  • Review and approve inspection standards, inspection check sheets, test methods, and quality documentation.
  • Lead new product introduction (NPI) quality reviews and process validation activities.
  • Review and monitor new product and process developments to ensure compliance with quality requirements.
  • Ensure effective implementation of quality controls across manufacturing processes.

  5. Non-Conformance Management

  • Review and make decisions on product non-conformance, deviations, concessions, and disposition.
  • Authorize special adoption, use-as-is decisions, and product release based on risk assessments.
  • Monitor corrective actions and verify effectiveness of implemented solutions.
  • Issue Improvement Notes and track closure of quality improvement actions.

  6. Supplier & Raw Material Quality Management

  • Oversee communication relating to raw material quality issues with suppliers and internal stakeholders.
  • Review and determine material disposition for non-conforming raw materials.
  • Support supplier quality development and improvement initiatives.
  • Participate in supplier evaluations and performance reviews.

  7. Audit Management

  ·  Plan, coordinate, and lead internal quality audits.

  ·  Manage and support external audits by customers, certification bodies, and regulatory authorities.

  ·  Lead and coordinate BSCI and Michael audits, ensuring compliance, audit execution, and closure of findings.

  ·  Conduct audits of packing subcontractors and external service providers.

  ·  Ensure timely closure of audit findings and drive continuous compliance improvement.

  8. Training & Competency Development

  • Conduct Training Needs Analysis (TNA) for Quality and Production personnel.
  • Develop and deliver quality-related training programs.
  • Ensure employees are adequately trained and competent in quality requirements and procedures.
  • Maintain training records and monitor effectiveness of training programs.

  9. Certification & Compliance Management

  • Lead certification applications, maintenance, and compliance activities, including Oeko-Tex certification and other relevant certifications.
  • Ensure compliance with customer, environmental, safety, and regulatory requirements.
  • Coordinate certification audits and compliance assessments.

  10. Inventory Quality Control

  • Verify and coordinate the review of slow-moving and obsolete stocks.
  • Collaborate with Production, Warehouse, and Planning departments on stock disposition decisions.
  • Ensure proper quality assessment and documentation for inventory disposition activities.

  11. Continuous Improvement

  • Lead company-wide quality improvement programs.
  • Drive continuous improvement initiatives using Lean Manufacturing and Six Sigma methodologies.
  • Identify opportunities to improve process capability, product quality, productivity, and customer satisfaction.
  • Facilitate root cause analysis and structured problem-solving activities.
  • Support operational excellence initiatives across the organization.

  12. Project Management

  • Participate in and review new project requisitions from a quality perspective.
  • Provide quality requirements during project planning and implementation.
  • Monitor project quality deliverables and ensure successful completion.

About you

• Bachelor's Degree or Diploma in Engineering, Quality Management, Manufacturing, Industrial Technology, Science, or related disciplines.
• Lean Six Sigma Green Belt Certification (Mandatory).
• Minimum 5 years of working experience in Quality Assurance/Quality Management, preferably in manufacturing environments.
• Experience managing quality systems, certification audits, customer complaints, and continuous improvement programs.
• Proven experience leading teams and managing cross-functional quality initiatives.
• Strong Leadership and Supervisory Skills.
• Excellent Interpersonal and Communication Skills.
• Strong Problem-Solving and Analytical Thinking.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).
• Knowledge of Quality Management Systems (ISO 9001), Root Cause Analysis (RCA), CAPA Management, and Statistical Process Control (SPC).