QA Manager

About the role

TSM is seeking an experienced QA Manager to join our manufacturing and logistics operations in Klang, Selangor. This is a full-time position that plays a crucial role in ensuring the highest standards of quality across our production and distribution processes. As QA Manager, you will be responsible for developing, implementing, and overseeing quality assurance strategies that align with our company objectives and industry standards. This role is pivotal in maintaining our reputation for excellence and customer satisfaction whilst driving continuous improvement across all operational areas.

What you'll be doing

• Developing and implementing comprehensive quality assurance policies, procedures, and protocols across manufacturing and logistics operations
• Conducting regular inspections, audits, and testing of products and processes to identify non-conformities and areas for improvement
• Managing and training QA teams to ensure consistent application of quality standards and best practices
• Investigating quality issues, root causes, and implementing corrective and preventive actions (CAPA)
• Maintaining detailed quality documentation, records, and reports in compliance with relevant regulations and industry standards
• Liaising with production, logistics, and procurement teams to address quality concerns and optimise operational efficiency
• Monitoring compliance with ISO standards, certifications, and regulatory requirements
• Conducting internal and external quality audits and managing supplier quality assessments
• Establishing key performance indicators (KPIs) and quality metrics to measure and report on quality performance
• Leading continuous improvement initiatives and fostering a quality-focused culture throughout the organisation

What we're looking for

• Minimum 5-7 years of professional experience in quality assurance and control within manufacturing or logistics environments
• Strong knowledge of quality management systems including ISO 9001, ISO 14001, and other relevant standards
• Demonstrated expertise in conducting audits, inspections, and implementing corrective and preventive actions
• Proficiency in quality control tools and methodologies such as Six Sigma, Lean, or Statistical Process Control (SPC)
• Experience managing and developing QA teams with proven leadership and mentoring capabilities
• Excellent analytical and problem-solving skills with attention to detail
• Strong communication and interpersonal skills with the ability to work effectively across departments
• Proficiency in quality management software and Microsoft Office applications
• Bachelor's degree in Engineering, Quality Management, or a related field (or equivalent professional qualification)
• Certification in Quality Management (such as ASQ CQE or equivalent) is advantageous
• Familiarity with Malaysian regulatory requirements and industry practices is preferred

What we offer

At TSM, we are committed to creating a supportive and engaging workplace where our employees can thrive. We offer competitive remuneration packages commensurate with experience and qualifications. Our benefits include comprehensive health and medical coverage, professional development opportunities, and a clear career progression pathway. We foster a collaborative work environment that encourages innovation and continuous learning. We believe in maintaining a healthy work-life balance and provide flexible working arrangements where possible. Additionally, we offer performance-based incentives and recognition programmes to reward outstanding contributions. Our commitment to employee wellbeing extends to wellness initiatives and a supportive company culture that values diversity and inclusion.

About us

TSM is a progressive manufacturing and logistics company based in Klang, Selangor, dedicated to delivering high-quality products and services to our customers. With a strong commitment to operational excellence, innovation, and customer satisfaction, we have established ourselves as a trusted partner in the manufacturing and logistics sector. Our mission is to maintain the highest standards of quality whilst continuously improving our processes and practices. We pride ourselves on our dedicated workforce, advanced facilities, and unwavering commitment to meeting and exceeding customer expectations. At TSM, we foster a culture of continuous improvement, integrity, and teamwork, where every employee plays a vital role in our success.

Apply now

If you are an experienced QA professional ready to make a significant impact in a dynamic manufacturing environment, we would like to hear from you. Please submit your CV and a cover letter detailing your relevant experience and qualifications to our recruitment team. Join us at TSM and be part of a team committed to excellence and continuous improvement.