QA MANAGER

1. Quality Management Leadership

• Lead and oversee all quality activities for the CA Program to ensure compliance with customer specifications and company quality standards.
• Develop, implement, and continuously improve the Quality Management System (QMS).
• Establish quality objectives, KPIs, and improvement roadmaps aligned with business goals.
• Drive a proactive quality culture across all manufacturing functions.

2. Quality Team Leadership & Development

• Lead, coach, mentor, and develop the Quality team to build strong technical and leadership capabilities.
• Define clear performance expectations and conduct regular performance reviews.
• Develop succession planning and competency matrices for QA personnel.
• Foster accountability, teamwork, and continuous learning within the organization.

3. Continuous Improvement

• Lead quality improvement initiatives using Lean Manufacturing, Six Sigma, PDCA, 8D, CAPA, FMEA, SPC, and Root Cause Analysis methodologies.
• Drive reduction of defects, scrap, customer complaints, and Cost of Poor Quality (COPQ).
• Promote data-driven decision-making through trend analysis and statistical quality tools.
• Identify opportunities to improve manufacturing processes and product reliability.

4. Quality Assurance & Process Control

• Ensure robust quality control systems are implemented throughout incoming, in-process, and final inspection activities.
• Monitor process capability and product conformity through regular audits and performance reviews.
• Review and approve quality standards, inspection plans, control plans, and work instructions.
• Ensure effective containment and corrective actions for quality issues.

5. Customer Quality Management

• Serve as the primary quality representative for customer quality matters.
• Lead customer complaint investigations and ensure timely implementation of corrective and preventive actions.
• Support customer audits and quality improvement programs.
• Monitor customer quality metrics and drive continuous performance improvement.

6. ISO Management Systems

• Maintain and continuously improve the Quality Management System in accordance with:

  • ISO 9001
  • ISO 14001
  • Internal Corporate Quality Standards

• Lead internal and external certification audits.

• Ensure audit findings are effectively addressed and closed within the required timeline.

• Maintain compliance with environmental, quality, and regulatory requirements.

7. Gemba Leadership

• Lead regular Gemba Walks to verify process compliance, identify risks, and drive problem-solving at the production floor.
• Promote a "Go & See" culture by engaging with frontline employees.
• Ensure identified issues are tracked, resolved, and sustained through follow-up actions.

8. Cross-Functional Collaboration

• Partner with Manufacturing, Engineering, Planning, Supply Chain, Operations, and EHS teams to improve operational performance.
• Participate in new product introductions, process changes, and manufacturing transfers.
• Ensure quality requirements are incorporated into production planning and execution.

9. Risk Management & Compliance

• Lead risk assessments using FMEA and other preventive quality tools.
• Ensure compliance with customer-specific requirements, regulatory standards, and company policies.
• Drive preventive quality strategies to minimize operational and customer risks.

10. Reporting & Performance Management

• Develop and present monthly Quality Performance Reviews to senior management.

• Monitor and report quality KPIs, including:

  • Defect Rate
  • Customer Complaints
  • Cost of Poor Quality (COPQ)
  • Audit Performance
  • CAPA Effectiveness

• Recommend strategic improvement initiatives based on performance trends.

Qualifications

• Bachelor's Degree in Engineering, Quality Management, Manufacturing, or a related discipline.
• Minimum 4–10 years of experience in Quality Assurance within a manufacturing environment, with at least 2–5 years in a leadership role.
• Strong knowledge of Quality Management Systems and continuous improvement methodologies.
• Certified ISO 9001 Internal/Lead Auditor (preferred).
• Six Sigma Green Belt or Black Belt certification is an advantage.

Core Competencies

• Strategic Leadership
• People Development & Coaching
• Quality Management Systems (QMS)
• ISO 9001 & ISO 14001 Compliance
• Lean Manufacturing & Six Sigma
• Gemba Leadership
• Root Cause Analysis & CAPA
• Risk Management (FMEA)
• Customer Quality Management
• Problem Solving & Decision Making
• Cross-Functional Collaboration
• Communication & Stakeholder Management
• Data Analysis & KPI Management
• Change Management
• Continuous Improvement Mindset

Key Performance Indicators (KPIs)

• Customer Complaint Reduction
• Cost of Poor Quality (COPQ)
• Audit Compliance Rate
• CAPA Closure Effectiveness
• Internal & External PPM Performance
• ISO Audit Results
• Team Competency Development
• Continuous Improvement Project Delivery
• Overall CA Program Quality Performance