QA Manager

Our client is an international Plastic Moulding Injection manufacturing company with a well-established operation in Thailand, serving large international customers with high expectations regarding quality, professionalism, and communication. The company is experiencing continued growth and increasing product complexity and is committed to operational excellence and continuous improvement. The Quality Assurance Manager is a key member of the Management. The position has overall responsibility for the company’s Quality organization and Quality Management System, ensuring the company consistently meets customer expectations, regulatory requirements, and international quality standards. This role combines strategic leadership with operational excellence, acts as the primary Quality representative towards customers, and requires close cooperation with customers, suppliers, and all internal departments.Responsibilities

• Lead the Quality Assurance (QA) and Quality Control (QC) organization, with overall responsibility for the Quality Management System (QMS).
• Ensure compliance with ISO standards, legal and regulatory requirements, and customer-specific requirements.
• Maintain document control systems, quality documentation, and certification systems.
• Establish quality objectives and monitor performance through KPIs.
• Act as the primary Quality representative towards customers, leading complaint handling, corrective actions, customer meetings, and customer audits.
• Develop supplier quality management processes and lead supplier complaint handling and supplier development.
• Plan and manage internal audits and coordinate external certification audits.
• Support Production, Engineering, and Supply Chain in quality-related matters, leading root cause analysis and corrective/preventive actions.
• Play a critical role in New Product Introduction (NPI), establishing inspection standards, testing concepts, Control Plans, PPAP/APQP documentation, and preventive quality planning for new products.
• Lead, coach, and develop the Quality team, including mentoring Quality Engineers, while building a positive, professional, and fact-based quality culture.
• Drive continuous improvement of quality processes and performance throughout the organization.

Requirements

• Minimum 10 years of experience as a Quality Assurance Manager within an international manufacturing environment.
• Strong experience with Quality Management Systems (ISO).
• Experience in a high-precision manufacturing and assembly environment, direct expereince in Plastic Moulding Injection is a plus.
• Proven experience in customer quality management and supplier quality management, including audits and complaint handling.
• Experience with New Product Introduction (NPI) and preventive quality planning.
• Solid command of quality tools and methodologies, including Root Cause Analysis, CAPA, FMEA, Control Plans, PPAP/APQP, SPC, and MSA.
• Strong leadership, coaching, and mentoring skills, with the ability to develop people and build future leaders.
• Fluent Thai is mandatory; Excellent command of English, both written and spoken, with the confidence to communicate with European and international customers.