QA MANAGER

Job Responsibilities

• Lead and manage the QA team to ensure effective quality control and assurance activities.
• Develop, implement and maintain the Quality Management System (QMS) in accordance with company and customer requirements.
• Manage and monitor Netcap system and ensure timely follow-up and closure of quality-related issues.
• Handle customer complaints, quality issues and customer feedback, including investigation, root cause analysis and corrective actions.
• Lead 8D / CAPA activities and ensure effective corrective and preventive actions are implemented.
• Coordinate with customers on quality matters, including complaints, audits, quality requirements and improvement activities.
• Plan and conduct internal quality audits and support customer / external audits.
• Monitor quality performance, identify improvement opportunities and drive continuous improvement.
• Work closely with Production, Engineering, NPI and other departments to resolve quality issues.
• Ensure quality procedures, work instructions and records are properly maintained and updated.
• Prepare and review quality reports, KPIs and relevant quality documentation for management review.
• Ensure compliance with applicable quality standards, customer requirements and company procedures.

Requirements

• Bachelor's Degree in Quality, Engineering, Manufacturing or a related field.
• Minimum 5 years of experience in QA / Quality Management, preferably in a manufacturing environment.
• Strong knowledge and hands-on experience in QMS and quality management systems.
• Experience in handling Netcap and quality-related systems.
• Strong experience in customer handling, including customer complaints, quality issues, audits and communication.
• Knowledge of 8D, CAPA, Root Cause Analysis, SPC and continuous improvement.
• Good understanding of internal, customer and external audit requirements.
• Strong leadership, problem-solving and communication skills.
• Able to work independently and coordinate effectively with cross-functional teams.

Preferred

• Experience in managing a QA team.
• Experience dealing directly with international customers.
• Knowledge of ISO 9001 and relevant quality standards.
• Experience in a plating / surface finishing / chemical manufacturing environment will be an advantage.