QA Manager

Summary Description

Responsible for the strategic oversight and operational execution of Incoming Material (IQC), In-Process Quality Control (IPQC), and Outgoing Quality Control (OQC). Lead and supervise the QA team to meet organizational goals, drive continual improvement, and ensure product excellence through close collaboration with cross-functional teams.

Specific Duties and Responsibilities

1. Leadership and Team Management

• Lead and mentor a team of quality assurance staff, providing guidance, training, and performance evaluations to promote a culture of quality excellence.
• Foster a collaborative environment that encourages innovation, accountability, and continuous professional development.
• Ensure all quality activities performed by subordinates align with company policies and relevant standards.

2. Strategic Quality Planning

• Define, monitor, and analyze Key Quality Metrics to ensure alignment with organizational objectives.
• Develop and implement strategic plans to enhance product quality, reliability and customer satisfaction goals.

3. Manufacturing Quality Control (IQC, IPQC, OQC)

• Oversee the inspection and assessment of raw materials (IQC) and the qualification of new material suppliers.
• Manage in-process quality monitors and qualify process changes on the manufacturing line to ensure superior product standards are upheld.
• Oversee final product audits (OQC) to ensure only conforming products are released to the warehouse or customer.

4. Continual Process Improvement and Prevention

• Develop and implement methodologies emphasizing preventive measures (e.g., Poka-Yoke, FMEA) to drive progressive quality improvement across internal operations.
• Collaborate with Engineering and Manufacturing teams to optimize production processes and strengthen internal controls.
• Lead or coach Lean Six Sigma program, and other continual improvement initiatives.

5. Cross-Functional Coordination

• Lead internal investigations for quality excursions and ensure the timely and effective closure of corrective actions.
• Work closely with customer quality & internal team regarding customer complaints to ensure support the 8D finalization.

6. Audits and Compliance

• Perform and coordinate internal audits of management systems and operational.
• Support customer visits and external certification audits, ensuring the production floor is in a constant state of readiness.
• Report audit results and proactively recommend opportunities for process or system improvements.

7. Data Analysis and Reporting

• Utilize statistical tools (SPC, Cpk) to evaluate process stability and product quality trends.
• Prepare and present QA performance reports (weekly/monthly) to management, highlighting risks and improvement opportunities.

8. Others

• Carry out additional assignments and support the Senior QA Manager and higher management in overall quality assurance activities as required.
• Ensure all quality activities performed by the incumbent and subordinates comply with company policies and applicable Quality Management System requirements.

Experience

• Minimum 8 years of experience in manufacturing quality engineering management within the semiconductor or high-technology manufacturing industry
• Experience with ISO 9001, IAFT 16949 and other Quality Management Systems
• Experience in handling quality issue resolution, audits, and quality improvement initiatives
• Knowledge of Six Sigma methodologies and other continual improvement methodologies/tools.

Skills

• Proficiency in QC 7 Tools, SPC, FMEA, DOE, MSA and statistical analysis tools (e.g., Minitab)
• Strong problem-solving and root cause analysis skills
• Excellent communication and interpersonal abilities
• Knowledge of Quality Management Systems (QMS), IATF 16964 knowledge is preferable.
• Ability to work independently and lead cross-functional teams

Other Requirements

• Experience in a fast-paced, high-technology manufacturing environment
• Ability to manage multiple priorities under pressure