QA Manager

• Serve as QMR to ensure the QMS remains aligned with requirements, report QMS performance and improvement needs to management.
• Ensure quality documentation and controlled procedures are maintained and updated, corrective actions are implemented effectively.
• Coordinate internal and external audits including certification and customer audits.
• Oversee quality standards for incoming, in‑process, and finished goods while approving quality reports and deviations,
• leading root‑cause investigations with corrective actions, and monitoring quality KPIs to drive continuous improvement.
• Oversee audit plans, review findings for timely actions, and use results to drive improvement.
• Manage customer complaints, oversee investigations, and provide professional communication with customers.
• Evaluate supplier quality, support supplier audits, and collaborate with purchasing to establish and implement supplier quality requirements.
• Lead and develop QA/QC teams to ensure strong performance while planning and coordinating training on product quality and quality systems.
• Promote quality awareness and a proactive mindset across the organization while applying structured problem‑solving tools
• (5Why, 8D, Fishbone, etc.) to reduce defects and improve processes.
• Manage QA resources and budget, ensure safety and good housekeeping in QA operations, and actively participate in
• cross‑functional meetings and plant‑wide initiatives.
• Undertake any additional responsibilities assigned by the superior to support effective organizational objective

Experience

• Bachelor’s degree in a related field
• Experience in 7–10 years of QA/QC experience with at least 3 years in a leadership role.
• Experience in root cause analysis (5Why, 8D, Fishbone)

Communication & Language Proficiency

• Strong written and verbal communication skills in English
• Ability to communicate articulately and efficiently with others

Core Competencies/Skill/Any Other Attribute Relevant To The Role

• Knowledge of ISO 9001, GMP, HACCP, and related quality standards.
• Internal Auditor certification preferred.
• Strong analytical and problem-solving skills.
• Strong communication and leadership skills.
• Knowledge of supplier quality and customer communication.