QA Manager

About the role

Lead the Quality Assurance function to ensure product quality, process compliance, and customer satisfaction. Act as the organization's QMR with responsibility for overseeing the Quality Management System (QMS), ensuring alignment with quality systems requirements and supporting continuous improvement across the plant.

Key responsibilities

• Serve as QMR to ensure the QMS remains aligned with requirements, report QMS performance and improvement needs to management
• Ensure quality documentation and controlled procedures are maintained and updated, corrective actions are implemented effectively
• Coordinate internal and external audits including certification and customer audits
• Oversee quality standards for incoming, in-process, and finished goods while approving quality reports and deviations, leading root-cause investigations with corrective actions, and monitoring quality KPIs to drive continuous improvement
• Oversee audit plans, review findings for timely actions, and use results to drive improvement
• Manage customer complaints, oversee investigations, and provide professional communication with customers
• Evaluate supplier quality, support supplier audits, and collaborate with purchasing to establish and implement supplier quality requirements
• Lead and develop QA/QC teams to ensure strong performance while planning and coordinating training on product quality and quality systems
• Promote quality awareness and a proactive mindset across the organization while applying structured problem-solving tools (5Why, 8D, Fishbone, etc.) to reduce defects and improve processes
• Manage QA resources and budget, ensure safety and good housekeeping in QA operations, and actively participate in cross-functional meetings and plant-wide initiatives

About you

• Bachelor's degree in a related field
• 7–10 years of QA/QC experience with at least 3 years in a leadership role
• Experience in root cause analysis (5Why, 8D, Fishbone)
• Proficient in MS Office
• Strong written and verbal communication skills in English
• Ability to communicate articulately and efficiently with others
• Knowledge of ISO 9001, GMP, HACCP, and related quality standards
• Internal Auditor certification preferred
• Strong analytical and problem-solving skills
• Strong communication and leadership skills

About us

Signode is a leading transit-packaging provider with a proud tradition of offering a range of innovative and effective products and solutions to customers globally. With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. We are the Transit Packaging Division of Crown Holdings, Inc. We are an employee centric organization and believe in empowering our employees. We are an equal employment opportunity employer and believe that embracing Diversity and Inclusion will help pave the way for a sustainable future by attracting and retaining the most talented people.