QA Manager

Key Responsibilities

1.      Lead and manage the QA team to achieve departmental objectives and quality KPIs.

2.      Develop, implement, and maintain the Quality Management System and Food Safety Management System.

3.      Establish and monitor plant quality objectives, KPIs, and improvement initiatives.

4.      Ensure effective quality monitoring of raw materials, packaging materials, in-process materials, and finished products.

5.      Lead investigations and resolution of internal quality issues, including root cause analysis and CAPA.

6.      Manage customer and consumer complaints, including investigation, corrective action, and CAR follow-up.

7.      Manage supplier quality, including supplier evaluation, performance monitoring, and supplier audits.

8.      Lead internal and external audit activities and ensure timely closure of audit findings.

9.      Ensure factory hygiene, environmental monitoring, microbiological testing, and pest control programmes are effectively implemented.

10. Participate in NPI, product reformulation, process improvement, and product transfer activities from a QA and food safety perspective.

11. Oversee Halal certification, food safety certification, and other relevant certification requirements.

12. Liaise with customers on quality questionnaires, specifications, ingredient lists, process flow charts, certifications, material declarations, and customer surveys.

13. Drive continuous improvement initiatives to reduce quality issues, customer complaints, waste, and quality-related costs.

14. Develop, coach, and motivate QA team members to build a strong quality and food safety culture.

15. Manage QA departmental resources, budget, laboratory testing, training, and other operational requirements.

16. To take ownership and responsibility for food safety and its non-compliance challenges.

Job Requirements：

1.      Bachelor’s Degree in Food Science, Food Technology, Microbiology, Chemistry, Quality Management, or a related field.

2.      Minimum 8 years of relevant experience in Quality Assurance, Food Safety, or the food manufacturing industry, with at least 3 years in a managerial or supervisory role.

3.      Strong knowledge of GMP, HACCP, Food Safety Management Systems, ISO 22000/FSSC 22000, and Halal requirements.

4.      Experience in managing RSPO, Rainforest Alliance (RA), and other sustainability-related certifications will be an added advantage.

5.      Good knowledge of Malaysia Food Act 1983, Food Regulations 1985, and other applicable food regulatory requirements.

6.      Experience in Quality Management System (QMS), internal/external audits, CAPA, root cause analysis, and continuous improvement.

7.      Experience in customer complaint handling, supplier quality management, supplier audits, and quality documentation.

8.      Strong leadership and people management skills, with the ability to coach and develop QA team members.

9.      Strong analytical, problem-solving, decision-making, and communication skills.

10. Proactive, detail-oriented, and committed to maintaining high standards of food safety, quality, and regulatory compliance.