QA MANAGER (MANDARIN SPEAKER)

• Lead and manage the Quality Assurance Department, including QA/QC activities and quality improvement initiatives.
• Establish, implement, maintain and continuously improve the company's Quality Management System (QMS).
• Ensure compliance with ISO 9001 and IATF 16949 requirements and other applicable quality standards.
• Plan and lead internal, external, customer and certification audits, including audit preparation, findings closure and follow-up actions.
• Monitor product and process quality performance and drive corrective and preventive actions.
• Lead investigation and resolution of customer complaints, quality issues and non-conformities.
• Ensure effective implementation of 8D / Root Cause Analysis / Corrective Action processes.
• Work closely with Production, Engineering, Supply Chain and other departments to prevent quality issues and improve process capability.
• Establish and monitor quality KPIs, including customer complaints, PPM, rejection rate, scrap, rework and internal quality performance.
• Manage supplier quality issues and support supplier improvement activities where required.
• Ensure proper control and maintenance of quality-related documents, procedures, records and specifications.
• Identify quality risks and implement appropriate preventive measures.
• Lead continuous improvement and quality improvement projects.
• Provide regular quality performance reports and recommendations to Management.
• Train and develop QA/QC personnel to ensure competency and awareness of quality requirements.
• Ensure compliance with company policies, customer-specific requirements and applicable regulatory requirements.

Requirements

• Bachelor's Degree in Quality Management, Engineering, Manufacturing, Science or related field.
• Minimum 5 years of relevant experience in Quality Assurance / Quality Management, preferably in a manufacturing environment.
• Strong working knowledge of ISO 9001 and IATF 16949 is required.
• Strong experience in QMS implementation, maintenance and continuous improvement.
• Experience in conducting and managing internal and external audits.
• Good understanding of customer quality requirements and Customer Specific Requirements (CSR).
• Experience in handling customer complaints, non-conformities and corrective actions.
• Strong analytical, problem-solving and decision-making skills.
• Good leadership and people management skills.
• Able to communicate effectively with customers, auditors, suppliers and internal departments.
• IATF 16949 Internal Auditor / Lead Auditor certification will be an added advantage.
• Experience in automotive / precision manufacturing / engineering manufacturing will be an advantage.
• Proficient in Microsoft Office and quality-related documentation and reporting.