QA Manager (Product&Process)

Role Purpose

• bout the roleTo manage, oversee, and develop an effective organizational quality assurance system. This encompasses establishing quality standards; controlling the quality of in-processed and finished products; managing quality-related issues; and driving continuous process improvement to ensure products meet specifications, customer requirements, and organizational goals by implementation The First Article Inspection through the application of APQP and PPAP methodologies until the approval and corrective action closure.

• You will partner closely with Design Authority, Product Technical, Manufacturing Engineering, Commodity Management, to ensure Risk Management, manufacturing readiness, product quality and process stability for Quality Assurance term throughout the complete product lifecycle through New Product Development (NPD)

Responsibilities

1.Customer Claim&Complaint Management

• Act as the primary Quality representative towards customers, leading complaint handling, corrective actions, customer meetings, and customer audits.

• Support Production and Supply Chain in quality-related matters, leading root cause analysis and corrective/preventive actions.

• Bring Customer quality issues to develop organization ‘s quality management system.

• Monitoring customer ‘satisfaction after action implementation.

2.Product & Process Quality Management

• Oversee the preparation, review and revision of inspection standards/Check sheet and quality acceptance criteria for parts, work-in-process and finished goods.

• Lead the team to prepare PFMEA, Control plan, in line with the organization's quality standards and targets.

• Lead the team and collaborate cross-function to implement PFMEA, Control plan in order to meet quality objective.

3.Non-Conforming (In-house process) Management

• Ensure timely closure of non-conformance reports.

• Drive corrective and preventive actions to eliminate recurrence.

• Lead containment activities and coordinate disposition of non-conforming issues.

• Maintain traceability and documentation integrity throughout the NCR process.

4.Product & Process Assessments

• Establishing and Leading team for Product & Process Audition activity at pre-launch and mass-production state in order to ensure quality stability.

5. New Product Development (NPD) Support

• Collaborate with design engineering to ensure manufacturability and Risk of quality assurance readiness for new product designs.

• Validate Manufacturing processes through PPAP, FAI, or equivalent qualification activities.

6. Lead In-processed & Finished good inspection process

• Define Inspection Check Sheets, definition of characteristics to be verified, focus on special characteristics, identification of part/product status - approved/rejected-, quarantine of suspect/reject part/product, MSA,SPC,CC/SC transfer and consistency etc.

7. Measuring Instruments Calibration System Management

• Define Work instruction and Measuring Instruments/Jig/Fixture Calibration plan

• Ensure the system meets global standards or gains acceptance.

Qualification

• Education: Bachelor's degree in Engineering, Manufacturing, Quality, or related field.

• Experience: 5-10 years in Quality Assurance / Quality Control with at least 3-5 years in a leadership or managerial role within furniture or assembly industry.

• In-depth knowledge of quality systems and standards such as ISO 9001 or other industry-relevant frameworks.

• Strong leadership, Excellent analytical and problem-solving skills, with the ability to perform root cause analysis.

• Proficiency in data analysis and statistical quality control (SQC) tools.

• Expert proficiency in Quality Tools: Quality Control Plan, FMEA, CAPA, 5 Why, Fishbone, PDCA, Sampling Plan, MSA, Gage R&R and 7 Q.C. Tools.

• Excellent communication and interpersonal skills, with the ability to lead cross-functional teams and interact with external stakeholders.

• Proficient in Microsoft Office and Statistic quality management software; experience with CAD or technical drawing interpretation is a plus

• Good command in spoken and written English