QA Manual Test Lead

Role: QA Lead Location:

Noida, India

Who We Are:

SEW, with its innovative and industry-leading #1 Vertical AI Native Platform, delivers the best Digital Customer Experiences (CX) and Workforce Experiences (WX), powered by AI, ML, and IoT Analytics to the global energy, water, and gas providers. At SEW, the vision is to Engage, Empower, and Educate billions of people to save energy and water. We partner with businesses to deliver platforms that are easy-to-use, integrate seamlessly, and help build a strong technology foundation that allows them to become future- ready.

A Couple of Pointers:

• We are the fastest growing company with over 470+ clients and 1750+ employees.

• Our clientele is based out in the USA, LATAM, Europe, Africa, Canada, Australia, Asia Pacific, MEA.

• Our platforms empower billions of global users.

• We have been awarded 150+ accolades to date. Our clients are continually awarded by industry analysts for implementing our award-winning product.

• We have been featured by Forbes, Wall Street Journal, LA Times for our continuous innovation and excellence in the industry.

Job Description:

We are looking for a Senior QA Lead / Manual Test Lead with 6-8 years of experience in software quality assurance, preferably within product-based organizations. The candidate will drive end-to-end quality strategy for our product CX/BX features and releases, ensuring high standards of reliability, usability, and performance. This role requires strong expertise in manual testing, test strategy, test planning, estimation, and test design, along with hands-on experience in API testing, database validation, and enterprise systems testing. Exposure to automation, performance, and security testing will be an added advantage.

Key Responsibilities:

Quality Leadership

• Own and drive the QA strategy and quality roadmap for product releases.

• Lead test planning, test strategy creation, and estimation for features and releases.

• Ensure high-quality product delivery through structured testing processes.

Management & Execution Test

• Design and review test scenarios, test cases, and test data.

• Oversee functional, regression, integration, system, UAT and PVT testing.

• Manage defect lifecycle and quality metrics reporting.

• Drive risk-based testing and release readiness assessments.

API & Technical Testing

• Perform API testing using Postman and SOAP UI.

• Validate backend services and integrations.

• Ensure test coverage for microservices and APIs where applicable.

Database Validation

• Perform backend data validation using SQL queries.

• Experience working with relational databases and NoSQL databases such as MongoDB.

• Validate data integrity, data transformations, and backend workflows. Enterprise System Testing

• Experience testing SAP systems, specifically CIS (Customer Information System).

• Validate system integrations between SAP and other enterprise applications.

Product Collaboration

• Work closely with Product Managers, Engineering, and UX teams to understand product requirements.

• Participate in requirement reviews and sprint planning to ensure testability.

• Advocate for quality-first development practices.

Tools & Test Governance

• Manage test artifacts in TestRail.

• Track defects and collaborate with teams using Jira.

• Ensure proper test documentation and reporting.

Accessibility & Cross-Platform Testing

• Perform ADA accessibility testing.

• Conduct responsive testing across browsers, devices, and screen sizes.

Team Leadership

• Mentor and guide QA engineers and testers.

• Conduct test case reviews and quality audits.

• Promote best practices in testing and QA processes.

Required Skills & Experience

• 6-8 years of experience in software testing with strong manual testing expertise.

• Experience working in product development environments.

• Strong experience in:

o Test Strategy & Test Planning

o Test Estimation

o Test Case Design & Test Execution

o Defect Lifecycle Management

• Hands-on experience in API testing using Postman and SOAP UI.

• Strong database testing experience using SQL queries.

• Experience working with MongoDB for data validation.

• Experience testing SAP systems, preferably CIS (Customer Information System).

• Experience using TestRail for test management.

• Experience using Jira for defect and project tracking.

• Strong understanding of Agile/Scrum methodologies.

• Experience in responsive testing across browsers and devices.

• Knowledge of ADA accessibility testing.

Good to Have

• Exposure to test automation tools or frameworks (Selenium, Cypress, Playwright, etc.).

• Experience with performance testing tools (JMeter, LoadRunner, etc.). • Basic understanding of security testing practices.

• Experience in utility domain or payment systems testing.

Required qualifications:

• Bachelors degree in Computer Science, Engineering, or a related field. • Excellent written and verbal communication skills

• Demonstrated strong leadership and people skills

• Strong quality mindset and product ownership

• Excellent analytical and troubleshooting skills

• Ability to lead testing activities across multiple releases

• Passion for continuous improvement in QA practices