QA Project Manager - Banking

About the Role

Looking for a QA Project Manager to lead quality engineering across a portfolio of critical programs in its financial services and payments business. You'll own QA strategy, governance, budgets and delivery across several product lines. You'll manage QA project managers, test leads and vendor partners, and act as the main quality contact for senior leadership.

Key Responsibilities

• Own QA delivery for a portfolio of large programs (platform modernization, cloud migration, regulatory and client implementations)
• Set the program-level QA strategy, roadmap and operating model, in line with Fiserv's technology and business goals
• Set up and run QA governance: entry and exit criteria, quality gates, release readiness reviews and go/no-go decisions
• Manage QA budgets, forecasts and resource plans across onshore, offshore and vendor teams, including SOWs, vendor performance and cost
• Lead and mentor QA project managers, test managers and automation leads
• Report program health, quality KPIs, risks and issues to executive stakeholders through regular dashboards and steering committee updates
• Drive QA transformation: grow test automation, shift-left practices, CI/CD and continuous testing, and AI-assisted testing
• Manage cross-program dependencies, shared test environments and test data
• Standardize QA processes, tools and templates through a QA Center of Excellence (CoE) model
• Keep testing compliant with regulatory, audit and security requirements (PCI-DSS, SOX, SOC)
• Find program-level risks early and lead mitigation and escalation

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering or a related field (Master's preferred)
• 15+ years in software QA, including 5+ years as a QA Project Manager, Test Project Manager or QA Delivery Head
• Has managed multimillion-dollar QA budgets and large distributed teams (50+ people, onshore and offshore)
• Strong background in Agile at scale (SAFe), hybrid and Waterfall delivery models
• Has led QA for enterprise transformation programs, such as cloud migration, core platform modernization or large client conversions
• Expert in JIRA, Confluence, test management tools (Xray, Zephyr, qTest, ALM), and reporting tools (Power BI, Smartsheet, MS Project)
• Solid understanding of test automation, performance testing, API testing and DevOps/CI/CD practices
• Excellent executive communication, negotiation and stakeholder management skills

Preferred Qualifications

• Banking, payments, card processing or core banking domain experience
• PMP, PgMP, SAFe (SPC/RTE) or ISTQB Advanced Test Manager certification
• Experience setting up or running a QA Center of Excellence
• Experience with vendor and MSP management models
• Exposure to mainframe and distributed system testing in regulated environments