QA Section Manager (CQE)

Main Job Responsibilities

1.       Managing and handling of customer complaint, work together with internal team for containment action, risk assessment, recapturing, problem solving and preventive action.

2.       Understand KPI committed to customer; Understand ongoing CIP/KPI that committed to customer.

3.       Understanding of customer spec during the account assignment.

4.       Train, motivate and manage a team of subordinates to develop continuous improvement programs to attain highest level of quality.

5.       Track the performance of key items identified and analyze data. Establish system to prevent failures and set corrective actions to prevent recurrence of such deficiencies.

6.       Plan and ensure quality systems are implemented / enforced.

7.       Liaise with customers and product groups on quality concerns, programs and provide timely feedback for corrective action.

8.       Work with other departments to resolve quality issues.

9.       Any other duties assigned by immediate superior.

10.    To ensure QA engineer requirement is fully transferred when there is hand over process.

Key Skills & Competencies for a CQ Manager

Strong customer communication and stakeholder management skills

5 years of relevant experience in semiconductor manufacturing, preferably involved semiconductor processes – wafer inspection, wafer saw, die attach, wire bonding, SMT, package saw, TnR etc.

Solid knowledge of IATF 16949, automotive quality tools, and audit requirements

Experience with 8D, CAPA, FMEA, SPC, and problem-solving methodologies