QA SPECIALIST

KEY RESPONSIBILITIES – QA

• Monitor and evaluate branch and delivery operations to ensure compliance with company standards and procedures.
• Conduct regular quality checks and audits of branch operations, parcels, and delivery processes.
• Identify operational issues, errors, and process gaps that may affect service quality.
• Investigate customer complaints, delivery issues, parcel discrepancies, and other quality-related concerns.
• Prepare and maintain QA reports, audit findings, and performance records.
• Coordinate with Branch Supervisors, Riders, and other departments to address quality issues.
• Recommend and implement corrective and preventive actions to improve operational efficiency.
• Monitor compliance with company policies, SOPs, and service standards.
• Conduct follow-ups to ensure that identified issues are properly resolved.
• Assist in training and coaching employees regarding quality standards and proper procedures.
• Track recurring issues and provide recommendations to management for continuous improvement.
• Perform other quality-related tasks and duties as assigned by management.