QA Supervisor ( W/ Logistics background)

QA SUPERVISOR

Company: J&T Express
Department: Quality Assurance
Employment Type: Full-time
Work Arrangement: On-site/ Night Shift

JOB SUMMARY

The QA Supervisor is responsible for overseeing quality assurance activities within logistics operations to ensure compliance with company standards, policies, and Standard Operating Procedures (SOPs). The role focuses on monitoring operational processes, identifying quality issues, conducting root-cause analysis, and implementing corrective actions to improve service quality and operational efficiency.

The ideal candidate should have a strong logistics, courier, warehouse, or supply chain background, combined with supervisory experience and a solid understanding of quality assurance processes.

KEY RESPONSIBILITIES

• Supervise and monitor QA activities across logistics and operational processes.
• Conduct regular audits and inspections to ensure compliance with company SOPs, policies, and quality standards.
• Monitor parcel handling, sorting, scanning, dispatch, receiving, and other logistics processes.
• Identify operational errors, process deviations, damaged/missing parcels, and other quality-related concerns.
• Conduct root-cause analysis (RCA) and recommend appropriate corrective and preventive actions.
• Monitor and analyze QA performance metrics, operational data, and quality trends.
• Prepare accurate and timely daily, weekly, and monthly QA reports for management.
• Coordinate with Operations, Warehouse, Customer Service, and other relevant departments to resolve quality issues.
• Develop and implement process improvements to minimize operational errors and improve service quality.
• Conduct regular coaching and feedback sessions for QA personnel and operational teams.
• Ensure that QA policies and procedures are properly communicated and implemented.
• Monitor the effectiveness of corrective actions and follow up on recurring issues.
• Assist in developing quality standards, audit procedures, and monitoring tools.
• Handle escalated quality concerns and provide recommendations to management.
• Perform other duties and responsibilities that may be assigned by management.

QUALIFICATIONS

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, Industrial Engineering, or a related field.
• At least 2–3 years of experience in Quality Assurance, Quality Control, or Operations, preferably in the logistics, courier, warehouse, e-commerce, or supply chain industry.
• At least 1 year of supervisory or team leadership experience is preferred.
• Strong understanding of logistics operations and quality management processes.
• Knowledge of SOP implementation, process auditing, and quality control procedures.
• Experience in root-cause analysis, corrective action, and process improvement.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Strong report-writing and presentation skills.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.
• Detail-oriented and capable of working under pressure in a fast-paced environment.
• Willing to work on-site and adapt to a dynamic logistics operation.

PREFERRED SKILLS

• Logistics/Courier Operations
• Quality Assurance & Quality Control
• Process Auditing
• Root-Cause Analysis
• Corrective & Preventive Action (CAPA)
• Data Analysis & Reporting
• SOP Compliance
• Process Improvement
• Team Leadership
• Microsoft Excel