QA/QC Test Manager

Position Summary

Bayou Electrical Services is seeking an experienced and detail-oriented QA/QC & Test Manager to lead and strengthen our quality assurance, quality control, and electrical testing programs within our panel shop operations.

This position is responsible for developing and maintaining quality standards, overseeing electrical testing and inspection procedures, ensuring compliance with applicable industry codes and customer specifications, and managing the final acceptance of completed electrical panels and control systems.

The ideal candidate will possess a strong technical background in electrical systems, industrial control panels, quality management, and testing procedures, along with the leadership skills necessary to develop personnel, improve processes, and maintain consistent product quality.

Key Responsibilities

Quality Assurance & Quality Control Management

• Develop, implement, and continuously improve the panel shop's QA/QC program, policies, and procedures.
• Establish and maintain quality standards throughout the fabrication, assembly, wiring, testing, and final inspection processes.
• Ensure manufactured products meet applicable industry standards, engineering specifications, customer requirements, and internal quality expectations.
• Develop standardized inspection checklists, quality documentation, and acceptance criteria.
• Monitor production quality and identify opportunities for process improvement.
• Investigate quality deficiencies, determine root causes, and implement corrective and preventive actions.
• Maintain accurate records of inspections, nonconformances, corrective actions, and quality performance.
• Collaborate with panel shop leadership, engineering, and production personnel to resolve quality-related issues.

Electrical Testing & Inspection

• Oversee electrical testing and inspection activities for industrial control panels, electrical distribution panels, and other panel shop assemblies.
• Develop, implement, and maintain standardized electrical testing procedures and documentation.
• Ensure appropriate testing is performed, including, as applicable:
  • Continuity and point-to-point wiring verification.
  • Insulation resistance testing.
  • Grounding and bonding verification.
  • Voltage and polarity verification.
  • Functional testing of electrical and control circuits.
  • I/O verification and control system testing.
  • Component and equipment operational verification.
• Verify that electrical testing equipment is properly maintained, calibrated, and suitable for its intended use.
• Review electrical schematics, wiring diagrams, panel layouts, and technical specifications to verify compliance.
• Ensure electrical testing is conducted safely and in accordance with applicable procedures and electrical safety requirements.
• Review and approve testing documentation and inspection results prior to product release.

Product Acceptance & Customer Quality Requirements

• Establish and manage final inspection and product acceptance procedures.
• Verify that completed panels and assemblies meet approved drawings, customer specifications, and applicable quality standards.
• Coordinate and oversee Factory Acceptance Testing (FAT) activities.
• Prepare and review FAT procedures, test reports, inspection records, and customer acceptance documentation.
• Coordinate with customers, project managers, and engineering personnel during inspections and acceptance testing.
• Identify and resolve outstanding quality concerns prior to shipment.
• Ensure proper documentation and authorization are completed before releasing finished products.
• Support resolution of customer quality concerns, warranty issues, and product deficiencies.

Team Leadership & Development

• Lead, train, and develop QA/QC inspectors and electrical testing personnel.
• Establish clear expectations for quality performance, inspection accuracy, and testing procedures.
• Evaluate employee technical competency and identify training and development needs.
• Provide technical guidance to production personnel regarding workmanship, quality standards, and testing requirements.
• Promote accountability, attention to detail, and continuous improvement throughout the panel shop.
• Assist with staffing recommendations, performance evaluations, and the development of quality personnel.
• Foster collaboration between quality, testing, engineering, and production teams.

Compliance & Continuous Improvement

• Ensure quality processes align with applicable requirements, including NEC, NFPA 70E, UL 508A, and other relevant industry standards.
• Support applicable UL panel shop certification and compliance requirements.
• Assist with internal, customer, and third-party quality audits.
• Develop and monitor key quality performance indicators, including inspection results, rework, deficiencies, and customer acceptance.
• Identify recurring production issues and recommend improvements to reduce rework, delays, and costs.
• Support the implementation of standardized work instructions and quality control processes.
• Work with management to establish long-term quality improvement objectives.

Required Qualifications

• Minimum of 7 years of experience in electrical quality control, electrical testing, industrial control panel manufacturing, or a closely related field.
• Minimum of 3 years of supervisory or management experience in a quality, testing, or electrical manufacturing environment.
• Strong knowledge of industrial electrical systems, control panels, electrical components, and panel fabrication processes.
• Demonstrated experience performing or overseeing electrical inspections, functional testing, and Factory Acceptance Testing.
• Working knowledge of NEC, NFPA 70E, and UL 508A requirements applicable to industrial control panel manufacturing.
• Ability to read and interpret electrical schematics, wiring diagrams, panel layouts, and engineering specifications.
• Experience developing and implementing QA/QC procedures, inspection checklists, and testing documentation.
• Strong understanding of electrical testing equipment, inspection methods, and calibration requirements.
• Experience investigating nonconformances and implementing corrective actions.
• Proven ability to supervise, train, and develop technical personnel.
• Strong organizational, communication, documentation, and problem-solving skills.
• Proficiency in Microsoft Office and electronic quality documentation systems.
• Ability to work collaboratively with engineering, production, project management, and customers.

Preferred Qualifications

• Associate's or bachelor's degree in Electrical Engineering, Electrical Technology, Quality Management, or a related technical discipline.
• Experience managing quality and testing operations within a UL 508A-certified panel shop.
• Experience with PLC-based control systems, instrumentation, and industrial automation.
• Familiarity with ISO 9001 quality management principles.
• Experience developing or improving Factory Acceptance Testing programs.
• Experience participating in customer audits, third-party inspections, or certification assessments.
• Professional certifications related to quality management, electrical testing, or industrial electrical systems.

Key Skills & Competencies

• Strong leadership and personnel development.
• Electrical testing and troubleshooting expertise.
• Quality management and process improvement.
• Attention to detail and technical accuracy.
• Root cause analysis and corrective action management.
• Customer communication and product acceptance coordination.
• Effective decision-making and accountability.
• Ability to balance production schedules with quality requirements.

Physical & Work Requirements

• Ability to work in both office and industrial panel shop environments.
• Ability to stand, walk, bend, and inspect electrical equipment throughout the workday.
• Ability to use appropriate personal protective equipment when required.
• Ability to safely perform or oversee electrical testing activities.
• Ability to lift up to 50 pounds when necessary.
• Flexibility to work additional hours based on production schedules, testing requirements, and customer deadlines.