QA/Training Supervisor

Summary of Position

The Child Support Supervisor provides leadership and direction to a team of specialists (case initiation and mailroom) to ensure project, unit, and team goals are met and that child support cases proceed timely through the child support intake process.

Essential Job Requirements

• Plans, organizes, defines, and reviews work and workflow of a team of mailroom and case initiation specialists to ensure timely processing that is in accordance with contractual requirements

• Collaborates with the Manager to set goals and expectations for the team

• Evaluates performance, identifies training needs, provides feedback, coaches and counsels team members

• Proactively identifies problems and implements solutions to current and long-term issues

• Receives, responds to, and resolves hotline supervisor calls

• Works with management to develop policy and procedures for daily operations

• Provides guidance to assigned staff regarding policy and procedures

• Assists in conducting quality control reviews within the team

• Maintains a positive working relationship with State personnel

• Attends and participates in management meetings

• Posts unit production statistics on a regular basis

• Assists project management in performing community outreach activities and in establishing and maintaining good community relations

• Provides for the confidentiality and security of all case information

• Regular and timely attendance

• Other duties as assigned

Required Education

• High School diploma or GED required

• Bachelor's degree in a related field preferred

Required Experience

• At least two years of supervisory experience or experience in a leadership capacity

• Child support experience preferred