QC Supervisor

Job Purpose

We are looking for an experienced QC Supervisor to oversee product quality control and ensure that all products meet the company’s quality standards. This role will be responsible for managing the QC team, identifying and resolving quality issues, handling customer and branch complaints, and working closely with internal teams and suppliers to continuously improve product quality.

Key Responsibilities

• Oversee and conduct quality inspections of products before receiving and prior to shipment to ensure compliance with company standards.
• Inspect product condition, packaging, color, model, size, and other relevant specifications, and maintain accurate inspection records.
• Analyze product quality issues, identify root causes, and coordinate corrective actions with relevant departments.
• Handle and follow up on quality complaints from branches and customers, ensuring timely resolution and preventive actions.
• Prepare quality inspection reports and analyze quality data to identify trends and areas for improvement.
• Develop and continuously improve quality control standards, procedures, inspection methods, and related documentation.
• Lead and supervise the QC team, including work assignment, performance monitoring, coaching, and team development.
• Coordinate with Warehouse, Sales, and Suppliers to resolve quality issues and improve overall product quality.
• Monitor quality performance and recommend improvement initiatives to reduce product defects, complaints, and claim rates.
• Ensure that QC operations are performed accurately, efficiently, and in accordance with established procedures.

Qualifications

• Bachelor’s degree or higher in Quality Control, Quality Assurance, Engineering, Science, or a related field.
• 3–5 years of experience in QC/QA, with supervisory or team leadership experience preferred.
• Strong knowledge of quality inspection and quality control processes.
• Good analytical and problem-solving skills with a systematic approach to identifying root causes.
• Strong leadership, communication, and coordination skills.
• Detail-oriented, responsible, and able to work under pressure.
• Good command of Microsoft Office, particularly Excel.
• Able to communicate and coordinate effectively with internal departments and suppliers.