QC TEAM LEAD

KEY RESPONSIBILITIES:

1. Team Leadership & Supervision

• Lead, coach, and supervise QC Inspectors and Technicians.
• Allocate and coordinate daily inspection tasks and manpower resources.
• Monitor team performance, quality KPIs, and achievement of quality objectives (IQC, OQC & IPQC).
• Conduct on-the-job training and skills development for QC personnel.
• Promote a quality-focused culture across the organization.

2. Quality Control Operations

• Oversee incoming, in-process, and final inspections.
• Ensure inspection activities are conducted according to approved procedures and control plans.
• Verify that products comply with customer specifications and internal quality standards.
• Review inspection records and quality documentation for accuracy and completeness.
• Ensure timely segregation and disposition of non-conforming products and materials (NCA).

3. Problem Solving & Corrective Actions

• Support investigation and resolution of quality issues, including corrective and preventive actions.
• Investigate quality defects, customer complaints, and production issues.
• Lead root cause analysis using tools such as 5 Why, Fishbone Diagram, and Pareto Analysis.
• Implement and monitor corrective and preventive actions (CAPA).
• Work closely with Production, Engineering, Purchasing, and Warehouse teams to resolve quality issues.
• Ensure timely completion and follow-up of quality-related actions and reports.

4. Continuous Improvement

• Identify opportunities to improve quality processes through the reduction of defects, scrap, rework, and customer returns.
• Support Kaizen, Lean Manufacturing, and process improvement initiatives.
• Monitor quality performance metrics and recommend improvement actions.
• Drive continuous improvement initiatives to enhance product quality, process effectiveness and team performance.
• Escalate significant quality risks and concerns to management when necessary.

5. Compliance & Documentation

• Ensure compliance with QMS requirements, customer requirements, and company procedures.
• Maintain compliance with the Quality Management System (QMS), company procedures and customer requirements.
• Maintain inspection reports, non-conformance reports (NCRs), and quality records.
• Support internal, external, and customer audits and ensure effective closure of audit findings.
• Ensure calibration status of inspection and measuring equipment is maintained.

6. Safety & Workplace Standards

• Ensure adherence to workplace safety requirements and PPE usage.
• Promote and maintain 5S standards within the QC area.
• Report unsafe conditions and participate in safety improvement initiatives.

QUALIFICATIONS & EXPERIENCE:

• Diploma or Degree in any Engineering, or related field.
• Minimum 5 years of experience in Quality Control/Quality Assurance within a manufacturing environment.
• Minimum 2 years of supervisory or team leadership experience is preferred.
• Strong knowledge of quality control methods, inspection techniques, and quality management systems.
• Experience in root cause analysis and corrective action methodologies.
• Ability to read and interpret engineering drawings, specifications, and technical documents.
• Proficient in the use of measuring instruments such as callipers, micrometres, gauges, and testing equipment.
• Knowledge of Statistical Process Control (SPC), FMEA, MSA, and other quality tools is an advantage.
• Familiarity with ERP systems and quality reporting systems.
• Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint.

KEY TRAITS & COMPETENCIES:

• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Strong analytical and quality-focused mindset.
• Effective communication and interpersonal skills.
• Ability to work cross-functionally with Production, Engineering, Purchasing, and Customers.
• Strong attention to detail and commitment to quality excellence.
• Results-driven with a continuous improvement mindset.