QC Training Specialist, GSF Learning and development

DESCRIPTION Training Specialist for the QC Micro Fulfillment Centres will be responsible to handle the L&D for the 3P MFCs

Job Responsibilities: 1- Own business goals and intervene by identifying knowledge gaps to be filled.

2- Proactively recommend ways and support the mapped Hubs and MFCs towards meeting business goals.

3- Proactively track mapped sites performance and pre-announce training interventions.

4- Supervise structured learning metrices and also oversee their results for the assigned sites.

5- Managing live performance metrices end to end for the assigned sites.

6- Conducting learning session on new process as well as standard SOPs through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning to the site L&D( 3P supervisors, Amazon BB Leaders)

7- Maintaining data and analysis through relevant reports (as per business requirement)

8- Ensure completion of digital new hire training program, coaching & other performance improvement programs on time.

9- Partners with operations leaders while conducting site health check and fix the gaps on an immediate basis.

10-Lead the individual improvement projects to enhance the business performance.

11- Drive Quality & Learning metrics

12- Conduct online and class room training sessions for the stake holders

Key job responsibilities

Job Responsibilities: 1- Own business goals and intervene by identifying knowledge gaps to be filled.

2- Proactively recommend ways and support the mapped Hubs and MFCs towards meeting business goals.

3- Proactively track mapped sites performance and pre-announce training interventions.

4- Supervise structured learning metrices and also oversee their results for the assigned sites.

5- Managing live performance metrices end to end for the assigned sites.

6- Conducting learning session on new process as well as standard SOPs through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning to the site L&D( 3P supervisors, Amazon BB Leaders)

7- Maintaining data and analysis through relevant reports (as per business requirement)

8- Ensure completion of digital new hire training program, coaching & other performance improvement programs on time.

9- Partners with operations leaders while conducting site health check and fix the gaps on an immediate basis.

10-Lead the individual improvement projects to enhance the business performance.

11- Drive Quality & Learning metrics

12- Conduct online and class room training sessions for the stake holders

A day in the life

Track the day to day learning & business metrics and plan to visit the mapped hubs for metric improvement

Involve and engage well with mapped MFC POCs

Offer visibility on daily reporting and progress updates

BASIC QUALIFICATIONS

• Experience with written and verbal communication and presentation
• Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook)

PREFERRED QUALIFICATIONS

• Experience using using the Training Needs Analysis process, including assessing performance gaps, analyzing learning needs, designing and developing customer-centric solutions, and evaluating the effectiveness of learning programs

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

• ASSPL - Haryana - C77

Job ID: A10438445