QCM

JOB DESCRIPTION QUALITY CONTROL MANAGER (QCM)

Industry: Heavy Fabrication Manufacturing
Products: Tanks, Pressure Vessels, Vessels, ISO Containers, Dry Bulk Containers, Tippers, Trailers, Structural Fabrication and Other Engineered Fabrication Products.

1. JOB INFORMATION

Particular

Details

Designation

Quality Control Manager (QCM)

Department

Quality Control / Quality Assurance

Reporting To

Plant Head / COO / Management

Work Location

Factory / Workshop / Customer Site, as assigned

Duty

Shift duty / General duty, as assigned

Employment Type

Full-time

Performance Review

Monthly KPI review and periodic performance appraisal

Probation

As specified in the appointment letter (3 TO 6 months)

Notice Period

As specified in the appointment letter and applicable law( minimum 45 days )

2. JOB PURPOSE

The Quality Control Manager shall independently manage the complete quality control and inspection system from incoming raw materials to final product dispatch.

The QCM must ensure that all products are manufactured according to approved drawings, specifications, applicable codes, customer requirements, quality plans and statutory requirements.

The candidate must be technically strong, committed to work, capable of reading engineering drawings, developing SOPs, training employees, handling Third-Party Inspection (TPI), managing customer inspections, clearing audits and developing the quality system of the plant.

The QCM shall work with defined targets, measurable accountability and time-bound commitments.

3. KEY RESPONSIBILITIES

A. Quality Department Management

1. Establish and manage the complete QC department for all fabrication products.
2. Prepare the quality department structure, manpower requirements, responsibilities and reporting system.
3. Develop and implement quality procedures, inspection formats, checklists, control plans and SOPs.
4. Establish inspection stages for incoming material, in-process fabrication, welding, machining, painting, assembly and final inspection.
5. Ensure traceability of materials, components, heat numbers, inspection reports and finished products.
6. Maintain document control and ensure the latest approved drawings and specifications are available at the workplace.
7. Coordinate with Production, PPC, Design, Purchase, Stores, Maintenance, Painting and Dispatch departments.
8. Prepare daily, weekly and monthly quality performance reports for management.

B. Drawing Reading and Technical Expertise

1. Read and interpret 2D drawings, 3D drawings, fabrication drawings, assembly drawings and engineering specifications.
2. Understand dimensions, tolerances, weld symbols, material grades, GD&T where applicable, surface finish and inspection requirements.
3. Verify that production activities follow approved drawings and revisions.
4. Identify drawing discrepancies and obtain clarification or approved revisions from the authorized Design/Engineering department before proceeding.
5. Understand the applicable product codes and standards, including ASME, applicable ISO standards, customer specifications and other relevant codes according to the product.
6. Guide QC Engineers and Inspectors in technical matters and inspection methods.
7. Ensure that no unauthorized deviation, substitution or concession is accepted.

C. SOP Development and Implementation

The QCM must be capable of independently preparing, implementing and updating the following documents as applicable:

• Quality Management System (QMS) procedures.
• Inspection and Test Plans (ITPs).
• Standard Operating Procedures (SOPs).
• Incoming Material Inspection Reports.
• Material Test Certificate (MTC) verification procedures.
• Welding Procedure Specification (WPS) and Procedure Qualification Record (PQR) control.
• Welder qualification and continuity records.
• Weld inspection and NDT coordination procedures.
• Dimensional inspection and tolerance verification formats.
• Pressure and leak test procedures, where applicable.
• Surface preparation, blasting and painting inspection procedures.
• Final inspection reports and Pre-Dispatch Inspection (PDI) formats.
• Non-Conformance Report (NCR) and Corrective and Preventive Action (CAPA) formats.
• Calibration registers and measuring instrument control procedures.
• Customer and TPI inspection documentation.
• Quality audit checklists and management review reports.

All SOPs and procedures must be approved by the authorized person and implemented through proper training and documented records.

D. Incoming Material Quality Control

1. Verify incoming raw materials against purchase orders, approved specifications and drawings.
2. Check material grades, dimensions, quantity, identification and physical condition.
3. Verify MTCs, heat numbers and traceability for applicable materials.
4. Ensure material identification is maintained during cutting, nesting, fabrication and production.
5. Coordinate with Purchase and Stores for material shortages, supplier defects and incorrect deliveries.
6. Raise NCRs for rejected or non-conforming materials and ensure proper segregation.
7. Maintain supplier quality records and prepare supplier rejection and performance reports.
8. Ensure that unapproved or unverified material is not released for production where inspection or documentation is mandatory.

E. In-Process Quality Control

1. Ensure inspection at all defined manufacturing stages.
2. Monitor cutting, shearing, rolling, bending, fit-up, welding, machining, assembly and other applicable fabrication processes.
3. Verify dimensions, alignment, roundness, straightness, thickness and tolerances as required by drawings and specifications.
4. Verify weld preparation, fit-up, joint identification, welding parameters and visual weld quality.
5. Coordinate NDT, PWHT, pressure testing, leak testing and other special inspections wherever applicable.
6. Ensure that inspection hold points and witness points are not bypassed without authorized approval.
7. Identify recurring defects and coordinate corrective action with Production.
8. Maintain stage-wise inspection records and obtain required approvals before moving products to the next stage.

F. TPI and Customer Inspection Management

1. Independently coordinate Third-Party Inspection (TPI) agencies and customer inspectors.
2. Prepare inspection notifications, readiness checklists and inspection schedules.
3. Ensure drawings, ITPs, MTCs, welding documents, calibration certificates and other required records are available before inspection.
4. Attend technical meetings and explain inspection results professionally.
5. Coordinate witness inspections, hold-point inspections, NDT, pressure tests and final inspections.
6. Record inspection observations and close findings within agreed timelines.
7. Prevent avoidable inspection failures through pre-inspection checks.
8. Maintain TPI clearance records, inspection release notes and customer approvals.
9. Escalate technical disagreements or requests for deviations to the authorized management and engineering personnel.
10. Maintain professional communication and timely follow-up with customers and inspection agencies.

Accountability: The QCM is responsible for inspection readiness, technical coordination and timely closure of findings. Final acceptance remains subject to the relevant customer, TPI and authorized approval requirements.

G. Audit Management and Clearance

1. Prepare the plant for internal audits, customer audits, certification audits and other applicable quality audits.
2. Maintain audit documentation, records, procedures, calibration certificates and traceability records.
3. Identify audit gaps before the scheduled audit.
4. Assign corrective actions to responsible departments with clear deadlines.
5. Maintain an audit observation register and follow up until closure.
6. Coordinate with management, auditors and relevant departments.
7. Present objective evidence of compliance and verify the effectiveness of corrective actions.
8. Maintain an audit calendar and report overdue findings to management.

Audit accountability: The QCM shall have the authority to coordinate audits, raise observations, recommend corrective actions and verify closure within the authority delegated by management. Formal certification, customer acceptance and statutory clearances must be issued only by the authorized body or person.

H. Non-Conformance and Quality Improvement

1. Establish an NCR system for supplier, production, welding, dimensional, painting and final inspection defects.
2. Conduct root cause analysis using appropriate methods such as 5 Why and Fishbone Analysis.
3. Develop corrective and preventive action plans with responsible persons and target dates.
4. Monitor rework, repair, rejection, scrap and customer complaint trends.
5. Ensure that repaired or reworked products undergo the required re-inspection and approval.
6. Prevent recurrence through process improvement, training and revised procedures.
7. Maintain a quality cost report covering rework, rejection, scrap and avoidable inspection failures.
8. Report major quality risks to management immediately.

I. Manpower Management and Training

1. Prepare a QC manpower plan based on production volume, product complexity, shifts and inspection requirements.
2. Allocate duties to QC Engineers, Inspectors, Weld Inspectors and other quality personnel.
3. Conduct technical interviews and recommend suitable QC candidates.
4. Assess the competency of QC employees and identify skill gaps.
5. Prepare a training calendar and conduct regular technical training.
6. Train employees in drawing reading, measuring instruments, welding defects, inspection documentation, SOPs and quality standards.
7. Maintain training attendance, competency assessment and authorization records.
8. Develop backup manpower for critical inspection activities.
9. Monitor the discipline, productivity and reporting quality of the department.

J. Plant Development and Quality System Upgradation

1. Prepare a quality development plan for the plant with monthly and quarterly milestones.
2. Identify gaps in inspection facilities, measuring instruments, manpower, documentation and technical capabilities.
3. Recommend suitable inspection tools, gauges, testing facilities and digital record systems.
4. Improve coordination between Design, PPC, Production, Stores and Quality.
5. Develop a preventive quality approach rather than relying only on final inspection.
6. Implement quality dashboards, digital reports, document revision control and traceability systems.
7. Benchmark recurring defects and implement continuous improvement projects.
8. Submit a plant quality development and improvement report to management.

K. Cost Reduction and Productivity Improvement

1. Reduce avoidable rework, rejection, scrap and repeat inspections.
2. Analyse the cost of poor quality and submit monthly cost-saving proposals.
3. Improve inspection planning to avoid production delays and unnecessary waiting.
4. Optimize inspection manpower deployment without compromising safety or quality.
5. Reduce documentation duplication through approved standard formats and digital systems.
6. Monitor supplier quality and support supplier corrective action.
7. Track the actual savings achieved from approved improvement projects.
8. Never compromise product quality, safety or mandatory inspection requirements for cost reduction.

L. Work Planning and Time-Bound Commitments

The QCM must prepare a written action plan for every major assignment containing:

• Task description and expected result.
• Responsible person or department.
• Start date and target completion date.
• Required resources and dependencies.
• Inspection or approval requirements.
• Progress status and pending issues.
• Final completion evidence and management sign-off.

The QCM shall:

1. Set daily, weekly and monthly work priorities.
2. Follow up with the concerned departments until closure.
3. Escalate delays before they affect production or dispatch.
4. Provide advance notice when an assigned deadline is at risk.
5. Submit a daily work report and a weekly pending-task report.
6. Avoid making commitments that are technically impossible or outside the QCM's authority.
7. Obtain documented approval for revised deadlines when justified.

4. FIRST 90-DAY PERFORMANCE PLAN

Period

Mandatory deliverables

First 7 days

Review existing QC system, manpower, product range, drawings, inspection status and pending NCRs.

Day 8–15

Submit QC gap analysis, risk register, manpower assessment and priority action plan.

Day 16–30

Prepare the QC master document register, inspection formats, audit calendar, KPI dashboard and pending inspection tracker.

Day 31–60

Implement priority SOPs, train the QC team, establish NCR/CAPA tracking and improve TPI/customer inspection readiness.

Day 61–90

Submit quality improvement results, cost reduction analysis, audit closure status and the next 6-month development plan.

Actual completion dates may be revised with written approval where product complexity, customer approvals, resource availability or external dependencies justify a change.

5. WORKSHOP CAPACITY AND PRODUCTION SUPPORT

The QCM shall assess the quality department's capacity to support workshop production and dispatch requirements.

The assessment shall include:

• Daily and monthly production volume by product category.
• Inspection workload by stage and shift.
• QC manpower requirement per shift.
• Number of products awaiting inspection.
• TPI and customer inspection workload.
• NDT and testing facility availability.
• Instrument availability and calibration status.
• Average inspection turnaround time.
• Pending NCRs and rework workload.
• Bottlenecks affecting production and dispatch.

The QCM must submit a capacity report and recommend a practical inspection plan. Capacity figures must be based on actual product mix, risk, inspection scope and available resources rather than unsupported production estimates.

6. KEY PERFORMANCE INDICATORS (KPI)

The following is a proposed initial KPI framework. Final targets shall be agreed with management after reviewing the existing baseline and customer requirements.

KPI

Proposed target

Measurement

Timely completion of assigned tasks

95%

Tasks completed by approved due date

Inspection readiness

95%

Planned inspections ready on agreed date

First-time inspection acceptance

95%

Inspections accepted without avoidable repeat inspection

NCR closure within agreed timeline

95%

NCRs closed by approved due date

Audit action closure

95%

Actions closed by agreed deadlines

Mandatory document compliance

100%

Required records complete and traceable

Calibration compliance

100%

Instruments valid and calibrated when required

QC training completion

95%

Planned training completed

Daily reporting compliance

100%

Reports submitted as per schedule

Repeat defects

Downward trend

Recurrence of similar defects

Cost of poor quality

Quarterly reduction target

Rework, scrap, rejection and repeat inspection cost

Customer complaints

Downward trend

Valid complaints and recurrence

Quality development plan

90%

Approved milestones completed on time

KPI rules:

• Targets must not encourage hiding defects or delaying NCR registration.
• Customer-caused changes, late design approvals, supplier delays and other documented dependencies must be evaluated fairly.
• Critical safety, pressure-boundary and statutory quality requirements cannot be traded against productivity targets.
• Incentives, if any, shall be governed by a separate written company policy.

7. DAILY, WEEKLY AND MONTHLY REPORTING

Daily report

• Product-wise inspection status.
• Incoming and in-process inspection completed.
• TPI/customer inspection schedule and outcome.
• NCRs, rework and rejection status.
• Pending approvals and production bottlenecks.
• Manpower attendance and shift coverage.
• Tasks completed versus planned.

Weekly report

• Audit observations and closure status.
• Customer and TPI pending points.
• Repeat defects and root cause analysis.
• Training and competency updates.
• Overdue tasks and recovery plans.

Monthly report

• KPI scorecard and trend analysis.
• Quality cost and approved savings.
• Supplier performance and rejection.
• Customer complaints and corrective actions.
• Manpower productivity and training.
• Plant quality development progress.
• Next month's targets and action plan.

8. AUTHORITY AND ACCOUNTABILITY

The QCM shall be authorized, within the company's approved delegation of authority, to:

1. Hold or reject non-conforming materials and products.
2. Recommend production hold where a critical quality risk is identified.
3. Raise NCRs and assign corrective actions.
4. Request necessary inspection, testing and documentation.
5. Recommend rework, repair, rejection or concession for authorized technical review.
6. Coordinate customer and TPI inspections.
7. Recommend QC manpower, training and equipment requirements.
8. Escalate quality risks directly to the Plant Head/COO/Management.

The QCM shall not independently approve unauthorized design changes, waive mandatory tests, falsify records, release products contrary to approved requirements or sign certifications outside the person's authorization.

9. JOB ACCOUNTABILITY AGREEMENT

The selected candidate shall acknowledge the following professional responsibilities:

1. Work commitment: Accept responsibility for assigned quality tasks and deliverables within agreed timelines.
2. Technical competency: Maintain sufficient knowledge of drawings, specifications, inspection methods and applicable codes for the products handled.
3. Document accountability: Ensure accuracy, traceability, proper revision control and timely submission of quality records.
4. Inspection accountability: Ensure that required inspections and approvals are completed before product release.
5. TPI/customer accountability: Maintain inspection readiness, professional communication and timely closure of observations.
6. Team accountability: Train and guide subordinates and monitor their work quality.
7. Audit accountability: Maintain audit readiness and follow up on corrective actions.
8. Cost accountability: Identify avoidable quality costs and implement approved improvement measures.
9. Reporting accountability: Submit accurate reports and disclose significant quality risks promptly.
10. Confidentiality: Protect company drawings, customer specifications, technical data and business information.
11. Integrity: Never conceal defects, falsify records or authorize an inspection that has not been completed.
12. Plant development: Complete approved improvement projects and maintain evidence of progress.
13. Handover accountability: Maintain updated records and provide a structured handover of pending inspections, NCRs, customer commitments, audit actions, documents and other assigned responsibilities when leaving the role.

The employee's performance shall be evaluated against the approved job description, measurable KPIs, documented commitments, technical competency and applicable company policies.

10. EMPLOYMENT TERMS AND CONDITIONS

A. Work discipline and commitment

• The QCM shall follow company rules, safety requirements, reporting procedures and professional conduct standards.
• Assigned work shall be completed within approved timelines, subject to reasonable resources, dependencies and authorized changes.
• Any expected delay must be communicated to the reporting manager with reasons and a recovery plan.
• Professional behaviour, punctuality, coordination and accountability are mandatory.

B. Shift duty and working hours

• The employee may be assigned general or shift duty based on plant requirements.
• Shift rotation, weekly rest, working hours and overtime shall be governed by the appointment letter, applicable law and company policy.
• The QCM shall ensure appropriate QC coverage for all assigned shifts.

C. Personal mobile phone restrictions

• Personal mobile phone use may be restricted inside designated production, inspection, security-sensitive and confidential work areas.
• Company-authorized devices may be used for official work according to the IT and security policy.
• Emergency communication and legally required exceptions shall be handled through the approved procedure.

D. Professional working and overtime

• The QCM shall plan work efficiently, maintain proper handovers and use scheduled working hours productively.
• Additional working hours, if required, shall be managed according to applicable law, the employee's employment terms and company policy.
• No blanket waiver of statutory overtime or other legally mandated benefits shall apply.

E. Resignation, notice period and handover

• The employee shall follow the written notice period and resignation procedure specified in the appointment letter and applicable law.
• Before the last working day, the employee must make reasonable efforts to complete assigned deliverables or document the pending work and provide a proper handover.
• The company may require a structured transition, subject to applicable law and the employment contract.
• Resignation shall not be treated as automatically invalid merely because an assignment remains incomplete. Any recovery, notice-period adjustment or other remedy must be legally permissible and properly documented.

F. Confidentiality and company property

• Company drawings, specifications, customer information, passwords, inspection reports and proprietary documents shall remain confidential.
• Company property, access cards, devices and documents must be returned according to the clearance procedure.
• Any monitoring of company systems shall follow the company's disclosed IT policy and applicable privacy law.

G. Performance review

• Performance shall be reviewed monthly or at another defined interval.
• Performance gaps shall be communicated with specific examples and reasonable improvement timelines.
• Continued underperformance may be addressed through documented performance management and applicable employment procedures.

11. REQUIRED QUALIFICATIONS AND EXPERIENCE

Educational qualification

• Diploma or Degree in Mechanical Engineering, Production Engineering, Metallurgy or a relevant engineering discipline.

Experience

• Preferably 10–15 years of relevant fabrication quality experience, including 3–5 years in a QC Manager, QA/QC Manager or equivalent leadership role.
• Experience in tanks, pressure vessels, containers, heavy fabrication or similar engineered products is preferred.

Technical knowledge

• Engineering drawing interpretation and dimensional inspection.
• Welding inspection and weld defect identification.
• WPS/PQR and welder qualification documentation.
• NDT coordination and interpretation of authorized inspection reports.
• Pressure/leak testing where applicable.
• MTC verification, material traceability and calibration control.
• ISO 9001 QMS and internal audit requirements.
• Applicable ASME, ISO, customer and statutory requirements according to the product.
• NCR, CAPA, root cause analysis, SOP development and quality reporting.

Preferred certifications

• ISO 9001 Internal Auditor or Lead Auditor.
• Relevant welding inspection qualification, such as CSWIP or AWS CWI, where required by the role.
• Other relevant NDT or product-specific qualifications according to the plant's inspection scope.

12. RECRUITMENT AND SELECTION PROCESS

Stage 1 – CV screening and telephone discussion

• Review relevant fabrication experience, product knowledge, job stability, current designation and expected salary.
• Verify the candidate's basic suitability and willingness to work at the assigned plant.
• Shortlist suitable candidates for the technical round.

Stage 2 – Technical interview

• Test drawing reading, welding inspection, material traceability, SOP development, NCR/CAPA, TPI handling, audit readiness, customer coordination and team management.
• Assess practical problem-solving and the candidate's ability to establish a time-bound action plan.
• Record the interview assessment and management recommendation.

Stage 3 – Salary and employment verification

• Verify the candidate's current or recent compensation using salary slips and relevant bank salary-credit statements, with the candidate's informed consent.
• Request only necessary information, protect personal financial data and permit appropriate redaction of unrelated transactions.
• Clarify fixed salary, variable pay, allowances, benefits, notice period and expected CTC.
• Resolve discrepancies before proceeding.

Stage 4 – Technical site visit and written work commitment

• Invite the shortlisted candidate to visit the plant and understand the product range, inspection scope, working conditions and reporting structure.
• Discuss existing QC challenges and expected deliverables.
• Ask the candidate to prepare a written 30/60/90-day plan covering QC documentation, manpower, audit readiness, TPI handling, customer coordination, KPI and quality improvement.
• Record mutually agreed targets, resource dependencies and review dates.

Stage 5 – Management approval and offer

• Finalize the candidate's technical suitability, compensation, designation, reporting structure and employment terms.
• Issue the offer only after the required management approvals and verification checks are completed.
• State the agreed conditions in writing.

Stage 6 – Joining confirmation and document submission

• Obtain written confirmation of the joining date.
• Collect and verify required identity, address, education, experience, qualification and previous employment documents through the approved HR process.
• Complete the appointment letter, confidentiality undertaking, induction and other required joining formalities.
• Communicate the initial reporting date, work location, shift requirements and first-month deliverables.

13. CANDIDATE WORK COMMITMENT FORM

Candidate name: ______________________________

Designation: Quality Control Manager

Joining date: __________________________________

Reporting manager: ____________________________

The candidate confirms that the job responsibilities, technical expectations, reporting requirements, KPI framework and employment conditions have been explained and discussed.

Initial deliverables agreed:

1. QC department assessment due date: __________________
2. QC documentation and SOP plan due date: ______________
3. Audit and TPI pending-point review due date: ____________
4. QC manpower and training plan due date: _______________
5. Quality improvement and cost reduction plan due date: ___
6. First performance review date: ________________________

Candidate's remarks or resource requirements:

Candidate signature: ___________________________

HR signature: __________________________________

Management approval: __________________________

Date: _________________________________________

14. FINAL PERFORMANCE PRINCIPLE

The Quality Control Manager shall be accountable for building a disciplined, technically competent and documentation-driven quality department that supports production and dispatch without compromising product quality, safety, statutory requirements or customer specifications.

The key expectation is not merely to inspect finished products, but to prevent defects, develop people, maintain a reliable quality system and deliver measurable improvements through written commitments and timely follow-up.