QE with CC Tools & Tech + Amazon Connect

Role: QE with CC Tools & Tech + Amazon Connect

Location: Toronto, ON (Hybrid)

Experience: 10+ Years

Employment: Full-Time

Key Responsibilities:

• Expertise in Quality Engineering (QE) for Contact Center platforms.
• Experience with IVR/Routing Automation using tools such as Cyara, Hammer, or similar.
• Strong experience in UI and API automation testing using tools such as Selenium, Postman, Karate, or equivalent.
• Experience in Agent Desktop Automation.
• Strong proficiency in Core Java.
• Ability to provide technical leadership for maintenance releases, enhancements, and ongoing support activities.
• Hands-on experience with Bitbucket/Git, JIRA, Confluence, and IDEs such as IntelliJ IDEA or Eclipse.
• Experience working in a structured Scaled Agile environment.
• Strong knowledge of AWS Amazon Connect is highly desirable.
• French language testing capability is mandatory. The candidate must be proficient in French and able to test and validate French-language applications, IVR flows, prompts, NLU interactions, agent journeys, and end-to-end Contact Center solutions.
• Experience testing multilingual Contact Center applications (English and French) will be a strong advantage.