QMS Assistant

Job Overview

The QMS Assistant supports the implementation, maintenance, and continuous improvement of the organization's Quality Management System (QMS). This role is responsible for managing quality documentation, monitoring QMS performance, supporting audits and corrective actions, and ensuring compliance with ISO 9001 standards and company policies while promoting operational excellence and customer satisfaction.

Key Responsibilities

• Maintain and monitor controlled documents, ensuring proper approval, revision, implementation, and archiving.
• Assist in the implementation and continuous improvement of Quality Management System processes across different business units.
• Monitor departmental objectives, targets, and key performance indicators related to QMS compliance.
• Coordinate with process owners regarding QMS implementation status and process improvements.
• Support internal and external audit activities by preparing documentation and monitoring compliance requirements.
• Track Corrective and Preventive Action Requests (CPAR) and follow up on assigned action items.
• Assist in evaluating QMS performance through data gathering, analysis, customer feedback, and audit results.
• Prepare and consolidate QMS performance and monitoring reports for management review.
• Help identify recurring process issues and recommend improvement opportunities.
• Assist in monitoring customer feedback, concerns, and complaints to support service quality initiatives.
• Support projects and activities aimed at enhancing customer satisfaction and operational efficiency.

Qualifications

• Bachelor’s Degree in Quality Management, Industrial Engineering, Education, Business Administration, or a related field.
• At least 1-2 years of relevant experience in Quality Management Systems, Quality Assurance, Document Control, Compliance, or a related function.
• Fresh graduates with relevant internship or training experience are welcome to apply.
• Working knowledge of ISO 9001 Quality Management System requirements and documentation processes.
• Familiarity with internal auditing, process monitoring, data analysis, and continuous improvement methodologies.
• Proficiency in Microsoft Office applications, particularly Word, Excel, PowerPoint, and SharePoint.
• Strong attention to detail, analytical thinking, and problem-solving skills.
• Excellent communication, coordination, and organizational skills.
• Ability to manage multiple tasks, maintain accuracy, and meet deadlines.
• Demonstrates accountability, collaboration, and a continuous improvement mindset.

Perks and Benefits:

• Health Insurance
• Life Insurance
• Government-mandated Benefits
• Anytime Fitness Membership
• 12 Vacation Leave & 12 Sick Leave
• Employee Discount
• Company Events