QMS Executive

Responsibilities:

• Assist in the implementation, maintenance and continual improvement of the Company’s Integrated Management System (IMS) in accordance with ISO 9001, ISO 14001 and ISO 45001 requirements.
• Implement and monitor relevant QMS procedures, standards and controls to ensure effective implementation across applicable departments and processes.
• Support the maintenance and compliance of applicable product certification schemes, including FSC® Chain of Custody (CoC), Global Recycled Standard (GRS), SIRIM and other applicable certification requirements.
• Maintain and control QMS documents and records, including procedures, work instructions, forms, checklists, master lists and other controlled documents.
• Review and coordinate the preparation, revision, registration, distribution and withdrawal of controlled documents to ensure only current and approved documents are available for use.
• Coordinate and conduct internal audits and process compliance audits, and participate in external certification, customer and third-party audits.
• Raise nonconformities, observations and improvement recommendations where deviations from established requirements are identified.
• Monitor and follow up nonconformities and corrective actions with responsible departments, verify supporting evidence and recommend closure upon satisfactory implementation.
• Support investigation of quality issues, customer complaints and system nonconformities, including root cause analysis and corrective action.
• Monitor Quality Objectives, Monthly Performance Indicators (MPI) and other relevant QMS performance indicators and report significant deviations or trends to the Immediate Superior.
• Support Management Review activities by compiling relevant QMS performance information, audit results, customer feedback, corrective action status, risks and opportunities and other required inputs.
• Support the identification and monitoring of QMS-related risks and opportunities and follow up agreed actions with relevant departments.
• Liaise with Certification Bodies, customers, suppliers, service providers and internal departments on assigned QMS, audit and product certification matters.
• Support FSC®, GRS and other product certification controls, including material identification, traceability, segregation, documentation, certification claims and maintenance of relevant records.
• Monitor the validity and status of applicable management system and product certifications and coordinate required surveillance, renewal and recertification activities.
• Coordinate and conduct QMS, ISO and product certification induction, awareness and other relevant training for employees.
• Review procedures and work instructions and communicate relevant changes, quality concerns, audit findings and lessons learned to applicable personnel.
• Request relevant documents, records, data and objective evidence from departments as required for QMS, audit and certification activities.
• Report and escalate significant quality, certification, audit or compliance issues to the Immediate Superior or Management where necessary.
• Support continual improvement activities by analysing quality and compliance data and recommending improvements to systems, processes and procedures.
• Participate in the Company’s 7S programme, including inspections, awareness, training and improvement activities.
• Support applicable environmental, safety and health requirements under the Integrated Management System and cooperate with relevant personnel on compliance and improvement activities.
• Promote awareness of quality, customer requirements, compliance and continual improvement throughout the organisation.
• Prepare and maintain QMS reports, audit records, certification documentation, presentations and other relevant records as required.
• Perform any other QMS, certification, compliance or continuous improvement duties as assigned by the Immediate Superior or Management.

Qualifications:

• Bachelor’s degree in quality management, Industrial Engineering, Manufacturing Engineering or related field.
• Proven experience in quality management or a similar role, ideally within a regulated industry.
• Minimum 2–5 years of working experience in Quality Management System, Quality Assurance or a related field.
• Good knowledge of ISO 9001 and Quality Management System requirements.
• Knowledge of or training in FSC® Chain of Custody (CoC), GRS or other product certification schemes will be an added advantage.
• Experience in internal audits, NCR, corrective action and QMS documentation.
• Excellent communication, organizational and leadership skills.
• Analytical mindset with strong problem-solving abilities.
• Proficiency in Mandarin, both written and spoken, will be an added advantage.