QSR Trainer

Xpanse Coffee is seeking a dynamic and detail-oriented QSR Trainer to develop and implement training programs that enhance team performance and ensure operational excellence. The ideal candidate will be responsible for training café staff, baristas, and managers on customer service, product knowledge, operational procedures, and brand standards. This role requires strong leadership, excellent communication skills, and the ability to create engaging training sessions that drive consistency and efficiency across all locations. If you’re passionate about learning and development, empowering teams, and elevating the coffee experience, we’d love to have you on board!

About Xpanse Coffee:
Xpanse Coffee is a dynamic and innovative coffee brand born in Goa & being bought up in India, committed to revolutionizing the way India experiences coffee. We bridge the gap between premium quality and affordability, offering a range of beverages tailored to modern, fast-paced lifestyles.

With a focus on convenience, technology, and sustainability, Xpanse Coffee caters to young professionals, students, and coffee enthusiasts who value exceptional taste and seamless service. Our mission is to make high-quality coffee accessible to everyone, be it through our thoughtfully designed stores, robust delivery network, or cutting-edge technology platforms.

Key Responsibilities:

Training & Development:

• Develop and execute structured training programs for new hires and existing staff, covering customer service, product knowledge, and operational procedures.
• Conduct hands-on training sessions for baristas, café managers, and service staff on coffee brewing techniques, food safety, and quality standards.
• Implement soft skills training (communication, teamwork, problem-solving) to enhance customer interactions.
• Create training modules for POS system operations, cash handling, and inventory management.

Operational Excellence & Compliance:

• Ensure that all training aligns with FSSAI food safety standards, hygiene practices, and brand policies.
• Regularly audit café performance to identify areas for improvement and conduct refresher training programs where needed.
• Work closely with store managers to reinforce best practices and troubleshoot operational challenges.

Employee Engagement & Performance Coaching:

• Conduct one-on-one coaching and performance evaluations to track employee progress and identify development opportunities.
• Develop leadership training programs for café managers to enhance their management and decision-making skills.
• Establish a positive learning culture within the company to encourage skill development and continuous improvement.

Content Development & Innovation:

• Design engaging training manuals, SOPs, and digital learning materials for employee reference.
• Develop interactive training methods (e-learning, role-playing, gamification) to enhance engagement.
• Stay updated on industry trends and new training techniques to refine learning approaches.

What we are looking for:

Experience & Skills

• 5 to 7+ years of experience in QSR training, learning & development, or hospitality training.
• Strong understanding of café operations, food & beverage service, and customer experience management.
• Excellent communication, presentation, and coaching skills.
• Ability to design structured training programs and implement learning management systems.
• Proficiency in Microsoft Office, Google Suite, and e-learning platforms.
• Strong problem-solving skills and adaptability to different learning styles.

Education:

• Bachelor's or Master's Degree

Experience:

• QSR training: 3 years (Preferred)
• Total Work: 5-7 years (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Willingness to travel:

• 100% (Preferred)

Pay: Up to ₹50,000.00 per month

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person