Qualification Specialist

JOB TITLE: Qualification Specialist

DEPARTMENT: Sales

REPORTING RELATIONSHIP: Sales Manager / Assistant Sales Manager

FLSA STATUS: Non-Exempt/Hourly

JOB SUMMARY:

The Qualification Specialist serves as the first point of contact for consumers seeking debt-relief assistance. The Qualification Specialist engages prospects, builds initial rapport, obtains authorization for a soft credit review, identifies qualifying debt, and completes a warm transfer to a Certified Debt Specialist (Closer) for consultation and enrollment.

This role is focused on speed, efficiency, and qualifications. Qualification Specialists create a positive customer experience while ensuring qualified opportunities are routed to experienced specialists for the full presentation, consultation, and enrollment process.

POSITION OBJECTIVE:

Create trust, obtain the credit report, identify qualifying debt, and efficiently transfer qualified consumers to a Certified Debt Specialist, maximizing the number of quality opportunities entering the enrollment process.

DUTIES AND RESPONSIBILITIES

• Client Engagement
  • Respond promptly to inbound opportunities.
  • Establish rapport and create a professional first impression.
  • Confirm that the consumer requested information regarding debt-relief solutions.
  • Set clear expectations for the qualification process.
• Qualification & Discovery
  • Gather key information regarding unsecured debt obligations.
  • Understand the client’s primary financial concerns and goals.
  • Verify basic qualification requirements.
  • Document relevant information accurately within company systems.
• Credit Review Process
  • Explain the purpose of the soft credit review using approved language.
  • Obtain authorization to conduct the credit review.
  • Review credit-report information to identify qualifying debt.
  • Confirm that the prospect meets minimum qualification requirements.
• Sales Handoff
  • Prepare concise notes and qualification details for the receiving Certified Debt Specialist.
  • Complete a professional warm transfer to an available Certified Debt Specialist.
  • Ensure continuity of the customer experience throughout the transfer process.
• Compliance & Documentation
  • Adhere to all company, state, and federal compliance requirements.
  • Use approved call scripts, disclosures, and procedures.
  • Maintain accurate records of all interactions and outcomes.
  • Apply appropriate dispositions and status updates in CRM systems.

ROLE SCOPE & GUARDRAILS

The Qualification Specialist role is intentionally limited in scope. The Qualification Specialist creates

enough trust and momentum to reach the credit review, confirm preliminary qualification, and complete

the transfer. The Certified Debt Specialist owns the full consultation, presentation, disclosures,

objection handling, and enrollment process.

The Qualification Specialist Does Not

• Deliver the full debt-relief presentation.
• Conduct extensive hardship discovery.
• Review every tradeline or account with the client.
• Discuss settlement strategies, fees, savings projections, timelines, creditor negotiations or detailed program mechanics.
• Handle complex or extended objections.
• Present enrollment documents or complete enrollments.
• Guarantee outcomes, approvals, savings, or client eligibility.

KNOWLEDGE AND ESSENTIAL SKILLS

• Previous sales, customer service, call center, or financial-services experience preferred.
• Strong verbal communication and active-listening skills.
• Ability to build rapport quickly and guide a focused conversation.
• Basic computer and CRM proficiency.
• Ability to multitask while maintaining accuracy.
• Strong attention to detail and compliance requirements.

EDUCATION AND/OR WORK EXPERIENCE

No degree requirement. Relevant customer service, sales, or production-environment experience preferred.

9a-5p ET & 12p-8p ET(9a-5p ET during Training with flexibility to possibly move into 12p-8p around 60-90 days)