Qualification Support Assistant

The Institute and Faculty of Actuaries (IFoA) is the UK's chartered professional body dedicated to educating, developing and regulating actuaries based both in the UK and internationally. The IFoA regulates and represents over 34,000 members worldwide, overseeing their actuarial education at all stages of qualification and development throughout their careers. We set examinations, continuing professional development, professional codes and disciplinary standards for our members. We are currently recruiting a Product Manager Learning Content for a 2-year Fixed term contract.

This role is hybrid, both working from home and in our Oxford hub.

We encourage our colleagues to work flexibly between home and the hub to suit their needs and preferences, in line with our flexible working policy. Colleagues are able to work their hours flexibly, in line with core business hours and requirements.

The starting salary is £54,055 per annum.

To apply, please send a CV and cover letter to [email protected] by the closing date of 8 November 2026. Interviews are taking place from 12 November.

*Please note that this vacancy may close early if we receive a high volume of applications, so we’d encourage you to get your application in as soon as possible.

Applicants for this role must have the right to work in the UK.* The Product Manager Learning Content is accountable for the strategy, development, performance and continuous improvement of the IFoA learning content portfolio. The role ensures learning products meet learner needs, support qualification outcomes, deliver commercial value and align with the organisation's strategic objectives.

The role acts as the voice of the learner, using data, customer insight and market intelligence to shape product decisions and prioritise investment. Working closely with subject matter experts, suppliers and internal stakeholders, the Product Manager drives the delivery of high-quality, accessible and commercially successful learning products through their full lifecycle.

Principal Accountabilities

• Lead the planning and define and communicate the product vision, strategy, and roadmap for learning content
• Develop clear plans to identify budget requirements, resources and subject matter experts required for each product
• Identify appropriate subject matter experts and manage the relationship with them including all contracting arrangements
• Implement clear rights management for all products and ensure that detailed records are kept of all licenses and agreements with contributors
• Work with colleagues to develop and define business requirements, service specifications and evaluation criteria, working through the IFoA procurement function to undertake procurement activity
• Define and communicate the product vision, strategy, and roadmap in line with the wider Qualification Initiative project, aligning product priorities with organisational goals and customer needs.
• Work closely with colleagues in the Markets team to identify market opportunities and emerging trends
• Develop, maintain, and prioritise a product roadmap over the next 5 years
• Ensure products are delivered on time, within scope, and to expected quality standards
• Define and monitor product KPIs and success measures
• Gather and analyse learner, member and stakeholder insights to identify unmet needs and drive continuous improvement of learning content products.
• Ensure all learning content meets digital accessibility standards
• Negotiate licensing requirements with third parties and implement clear agreements

Responsibilities Product Strategy and Portfolio Management

• Define, communicate and maintain the product vision, strategy and roadmap for the learning content portfolio.
• Own the end-to-end lifecycle of learning content products from discovery and development through to maintenance, enhancement and retirement.
• Evaluate market trends, learner needs, member feedback and competitor activity to identify opportunities for innovation and growth.
• Prioritise product initiatives based on learner value, organisational objectives, commercial benefit and available resources.
• Develop business cases and recommendations for investment in new or enhanced learning products.

Customer Insight and Product Performance

• Act as the voice of the learner, ensuring product decisions are informed by evidence, feedback and user research.
• Establish and monitor key product performance indicators, including learner satisfaction, engagement, adoption, quality and commercial performance.
• Analyse product data and learner feedback to identify opportunities for continuous improvement.
• Use customer insight and performance data to assess product effectiveness and inform future roadmap decisions.

Learning Content Development

• Lead the commissioning, procurement and development of learning content products in line with the agreed roadmap.
• Ensure content products are aligned with curriculum requirements, qualification outcomes and learner needs.
• Promote a digital-first approach to content design and delivery.
• Ensure learning products meet accessibility, quality assurance and governance standards.

Supplier and SME Management

• Develop effective relationships with external suppliers and subject matter experts to deliver high-quality learning products.
• Manage supplier performance against agreed contractual, quality, cost and delivery expectations.
• Oversee the sourcing, procurement and onboarding of content suppliers and contributors.
• Ensure effective management of intellectual property, licensing and content usage rights.

Commercial and Financial Management

• Manage product budgets and forecasts, ensuring effective use of resources and value for money.
• Monitor product performance against commercial targets and identify opportunities to improve return on investment.
• Support commercial decision making through financial analysis, forecasting and business case development.

Stakeholder Engagement

• Build strong relationships across relevant teams within the IFoA.
• Influence stakeholders and secure alignment on product priorities and strategic decisions.
• Communicate product vision, roadmap progress and performance outcomes to senior stakeholders.

Essential Knowledge and Experience

• Experience managing educational, professional learning or digital content products through their full lifecycle
• Demonstrable experience of product management, supplier-delivered content development or digital learning products, including commercial and contract management responsibilities
• Demonstrable experience of developing and managing product roadmaps and balancing stakeholder, customer and commercial priorities
• Understanding of traditional publishing processes for print and digital
• Knowledge of rights management and licensing models
• Excellent communication and stakeholder engagement skills
• Demonstrable experience of using data to drive decision making

Desirable

• Experience within education, professional learning, publishing, assessment or membership organisations
• Experience managing digital learning products or content portfolios
• Understanding of qualification and assessment environments
• Knowledge of learning design principles and online learning delivery
• Product management qualification or certification
• Project management skills

Alternative format and adjustments Please Email The HR Team If You Require

• any information regarding our vacancies in an alternative format
• any adjustments to support you to fully participate in any part of the application and recruitment process

Any information shared will be used only to enable us to make reasonable adjustments to support candidates to participate in the recruitment process. It will not inform selection decisions.

You can reach us at [email protected].

Diversity, equity, and inclusion The IFoA encourages applicants from a variety of backgrounds and experience and welcomes diversity with regard not only to protected characteristics but also diversity of thought. Diversity, equity and inclusion are more than just words for us. That’s why we are committed to creating a culture where everyone feels included and respected, and where no one is unfairly discriminated against. Consequently, we promote diversity, equity and inclusion in all our policies, practices and procedures, and actively encourage applications from a diverse range of potential candidates. All applications for our roles are considered on merit alone, and if you don’t meet all the criteria but believe you have something to offer, we want to hear from you. For more information on our commitments, please see our DEI strategy page .

Read more about working for the IFoA at https://actuaries.org.uk/jobs/