Quality Advisor

Position:

Quality Advisor

Job Description:

The Quality Advisor is responsible for ensuring that project support, monitoring, reporting to Services SETA, and project close-out activities are delivered in line with agreed Service Level Agreements, regulatory requirements, and internal quality standards. The role supports the effective implementation and compliance management of learnership and skills development projects through strong coordination, monitoring, and quality assurance practices. All activities are executed in accordance with established project management principles, agreed timelines, and the organisation’s Standard Operating Procedures to ensure accurate, compliant, and high-quality delivery outcomes

Location:

Johannesburg - Adcorp Place

Contract Type:

Permanent

Minimum Requirements:

Experience:

• 3–5 years’ experience in a training, education, learnership, or skills development environment.
• Exposure to project coordination, quality assurance, compliance, or learnership administration processes.
• Experience working with SETAs, QCTO requirements, moderation, and audit processes would be advantageous.
• Proven administrative experience within an education, training, or assessment environment.
• Exposure to project monitoring, reporting, and stakeholder coordination within a regulated environment.

Education:

• Relevant NQF 4 qualification or equivalent thereof
• Own vehicle and driver’s license advantageous

Additional Requirements:

N/A

Roles and Responsibilities:

Advisory & Compliance Support

• Research, review, and communicate SETA and QCTO process updates to regional teams
• Provide input into Quality Management System (QMS) updates
• Advise Service Delivery Managers on QCTO implementation requirements
• Ensure adherence to SOP, SETA, and QCTO compliance requirements
• Drive quality and compliance across all operational processes

Learnership Administration & Coordination

• Capture and maintain learner enrolment and exit information on SETA databases and templates
• Verify Learnership agreements and learner start-up documentation for compliance
• Submit learner enrolment, readiness, and Statement of Results (SOR) documentation to QCTO
• Process Credit Accumulation Transfer (CAT) applications
• Follow up with regional teams and SETAs regarding registrations and learner records
• Support regional teams with external moderation and EISA preparation activities

Project Monitoring & Quality Assurance

• Track and monitor project milestones and implementation progress
• Compile project tracking reports and dashboards
• Monitor moderation schedules and ensure moderation reports are maintained
• Provide support during learnership audits and quality reviews
• Manage regional compliance across learnership projects

External Moderation & Assessment Coordination

• Schedule external moderation with Services SETA
• Support preparation of learner files for moderation and external verification
• Action and track feedback received from external moderation processes
• Coordinate learner exit processes and certification follow-ups with SETAs

Reporting & Continuous Improvement

• Prepare regular reports on operational and quality activities
• Maintain accurate records and supporting compliance documentation
• Identify process improvement opportunities through reporting and analysis
• Support continuous improvement initiatives aligned to internal SOP and quality standards