Omne Jobgiants India Pvt Ltd
Quality Analyst and Process Trainer
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Maharashtra, India
Work mode:
Onsite
Published on:
15 August 2026
What they need
Process Trainer & Quality Analyst – E-Commerce
Location: Pune | Work Mode: WFO
Shift: Rotational / Night Shifts
Salary: For Quality Analyst- Upto 6 LPA
For Process Trainer- Upto 6.5 LPA
Job Summary
Hiring Process Trainers & Quality Analysts for an International E-Commerce Seller Support process.
Key Responsibilities
* Conduct new-hire training, nesting, assessments, and refresher sessions.
* Train agents on E-Commerce processes, Seller Central, policies, and customer handling.
* Monitor interactions, conduct quality audits, and provide feedback.
* Identify performance gaps and drive corrective actions with Operations/QA.
* Conduct calibrations and maintain training/quality reports.
Requirements
* Graduate in any discipline.
* 3+ years of International BPO experience.
* Relevant experience in Training or Quality, preferably E-Commerce/Seller Support.
* Excellent English communication and analytical skills.
* Comfortable working rotational/night shifts.
Interested candidates can share their updated CV to 9315641735
HR Sanchi
Pay: ₹40,000.00 - ₹46,000.00 per month
Work Location: In person
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