Quality Analyst - Bpo

BPO Quality Analyst

Experience: 2–5 Years

Responsibilities:

• Monitor and evaluate customer calls and interactions based on quality standards.
• Conduct quality audits and provide feedback to agents.
• Identify performance gaps and suggest improvement plans.
• Prepare quality reports and track key performance metrics.
• Conduct calibration sessions and support process improvement initiatives.
• Work with Operations and Training teams to improve overall service quality.

Requirements:

• 2–5 years of experience as a BPO Quality Analyst.
• Good communication and analytical skills.
• Knowledge of quality parameters, audits, and BPO processes.
• Experience in handling quality reports and performance metrics.

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

• Provident Fund

Work Location: In person