Quality Analyst

Quality Analyst

Company: Luster Services Private Limited
Location: Sector V, Salt Lake, Kolkata
Employment Type: Full-Time
Working Days: Monday to Saturday
Working Hours: 09:00 AM – 06:00 PM

About the Company

Luster Services Private Limited is a growing Business Process Outsourcing (BPO) company specializing in Data Entry, Data Processing, Quality Assurance, Back Office Support, Customer Support, and Business Process Outsourcing services. We are looking for a detail-oriented Quality Analyst to join our Operations team.

Job Summary

The Quality Analyst will be responsible for monitoring and evaluating the work of Data Entry Executives, identifying errors, maintaining quality standards, and providing feedback to improve accuracy and overall process performance.

Key Responsibilities

• Conduct regular quality checks and audits of Data Entry Executive work.
• Review tasks for accuracy, completeness, and adherence to SOPs.
• Identify, classify, and document errors and discrepancies.
• Maintain quality scores, audit sheets, and error logs.
• Provide constructive feedback to employees and Team Leads.
• Identify recurring errors and recommend corrective actions.
• Prepare daily, weekly, and monthly quality reports.
• Assist in process improvement and quality calibration activities.
• Escalate critical or repeated quality issues to the appropriate manager.

Requirements

• Bachelor's degree in any discipline.
• 1–3 years of experience in Quality Analysis, Quality Assurance, Data Entry, BPO Operations, or a related field.
• Experience in data entry or back-office operations is an added advantage.
• Good knowledge of MS Excel and Google Sheets.
• Strong attention to detail and analytical abilities.
• Good communication and reporting skills.

Skills Required

• Quality Auditing & Monitoring
• Data Accuracy & Validation
• Error Identification & Classification
• Root Cause Analysis
• MS Excel & Google Sheets
• Reporting & Documentation
• Process Compliance
• Analytical & Problem-Solving Skills

What We Offer

• PF & ESI benefits as per company policy.
• Professional and supportive work environment.
• Exposure to BPO operations and quality management.
• Learning and career growth opportunities.

Interested candidates can apply with their updated resume. Shortlisted candidates will be contacted for the interview process.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you okay with the compensation offered?

Experience:

• Quality audits: 1 year (Required)

Work Location: In person